Coordinator- Security Operations Center (Mids) - St. Louis at Interface Systems in Earth City, Missouri

Job Description:

Interface Systems


Coordinator- Security Operations Center (Mids) - St. Louis

US-MO-Earth City

Job ID: 2023-1583
Type: Regular Full-Time
# of Openings: 15
Category: Security Monitoring Operations
Corporate

Overview

Training is provided!

Security Operations Center Coordinator

This is a Non-Exempt position starting at $18.25 an hour

Shift available 1:30p-10pm

BONUS! In addition to your base salary, you will be eligible for our quarterly bonus program based on attendance and performance (subject to applicable taxes and withholdings), for a total of up to $3,000.00 USD every
year.

1ST DAY INSURANCE BENEFITS! Interface offers comprehensive insurance coverage starting on day 1.

3 WEEKS OF VACATION! Interface Employees accrue vacation throughout the calendar year on a per pay period basis for a total of 3 weeks of vacation per calendar year.

*Please note favorable results on a pre-employment drug screening and background check are required*

At Interface, we are passionate about connecting and protecting what matters most to businesses their people, their assets, and their brand. So, come and join our winning team and maximize your potential and achieve your professional development goals.

Increasing Safety! Deterring Theft! Ensuring Protection!

When a crisis arises, are you the first to take control? Do you enjoy dealing with diverse groups of people? If you answered "Yes" to these questions, then this is the ideal job for you!

The Security Operations Center Coordinator process incoming signals in adherence to policy and follow designated procedures. Alarm Monitoring Agents will respond and communicate with Interface’s customers in a positive and pleasant manner.

Responsibilities

• Process incoming alarm signals, for example- burglary or fire alarms
• Dispatch proper authorities and notify responsible parties
• Run and complete shift reports
• Communicate with previous shift and handle what needs to be done
• Answer phones
• Follow up with customers on problems
• Control nuisance and/or faulty equipment by issuing service tickets
• Log all shift activity
• Train new employees
• Other duties as assigned by Management
• Work Mid shift 1:30PM CST- 10:00PM CST

Qualifications

EDUCATION and/or EXPERIENCE

• High School Diploma or GED equivalent
• Previous Customer Service Experience a plus!

SKILLS and ABILITIES

• Excellent written and verbal communication skills
• Ability to work with customers over the phone in all manner of conditions
• Customer service skills
• Ability to work some holidays
• Ability to work without direct supervision
• Computer skills

EEO Statement

Interface Systems will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin. The contractor will take affirmative action to ensure that applicants are employed and that employees are treated during employment, without regard to their race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment, or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship.

PI208522220

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