Reservations Manager at Fairmont Orchid - Hawaii in waimea, Hawaii
Posted in General Business 30+ days ago.
Type: Full-Time
Job Description:
Reservations Manager
Are you an individual with a keen attention to detail and gregarious personality looking to grow your skills in the area of reservations? We are seeking a highly energizes, organized, passionate, and professional leader to joining our Room Reservations team.
What is in it for you:
- Experience the beauty, culture and adventures that await on Hawai'i Island
- Competitive extended benefits package including, medical, vision and dental for full-time permanent status
- 401(k)/retirement savings plan and matching program
- Life insurance
- Opportunities to grow from obtaining professional development through Accor's exclusive online learning platform
- Duty meal in our staff cafeteria
- Employee Travel Program
- Discounts on food & beverage and spa services
What you will be doing:
- Assist in leading and managing all aspects of the Reservations team to achieve excellence in service and maximize booking conversions.
- Monitor and audits the performance of the reservations agents to meet luxury quality standards.
- Provide ongoing one-on-one training, coaching, and development to advance the sales and customer service skills of each agent.
- Lead the team to hit monthly and yearly upsell targets
- Work closely with all other departments to develop and execute new packages, rates and processes.
- Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices
- Pull weekly revenue and forecast reports
- Process commissions for travel agents and OTAs weekly
- Coordinates bookings for VIP and repeat guests
- Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
- Manages employee staffing and payroll with the ability to staff according to the needs of the hotel and department.
- Conducts employee performance reviews, assists in leading monthly departmental meetings and various briefings on policy changes, new promotions and new procedures.
- Support the Director of Reservations on any ongoing projects
Your experience and skills include:
- Service focused personality
- 2 years of experience in a supervisory role in a similar capacity
- Excellent verbal and written communication skills
- Prior experience working with Opera
- Ability to quickly learn new systems and processes
- Proven ability to build and maintain good relationships with all stakeholders
- Strong networking and negotiation skills
- Ability to lead by example, believe in a strong team culture and set the scene for high performance
Your team and working environment:
Come and work for a dynamic fast pace and fun environment committed to customer service.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
#LI-KK2
#AlohaOrchid