Social Media Manager at Chubb in Chicago, Illinois

Job Description:

Combined Insurance, a Chubb Company, is seeking a Social Media Manager to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard-working, talented professionals!

JOB Summary 

A key position on Combined’s Marketing Team, the Social Media Manager will play a central, hands-on role in the day-to-day execution of the company’s North American organic social and paid media strategy to support various branches of business.

Reporting to the Sr. Director of Digital Marketing this professional will have diverse responsibilities in internal team operations, content creation, campaign collaboration, social listening and community management, employee advocacy program management, and vendor/platform relations. The person in this role will also have an opportunity to craft social media content to support Chubb/Combined campaigns.

This position will also be a part of Chubb’s Social Media Center of Excellence, a newly created function within Chubb’s Global Marketing, Communications, and Investor Relations team.

Responsibilities 

• Produce content for multiple, always-on Combined Insurance social media campaigns, the Supplementally Speaking blog, Combined Connections, broker social media marketing, B2B social media marketing, CWB social media marketing, field recruiting social media, thought leadership and brand awareness social media marketing.


• Attend planning meetings for each campaign      


• Source images, quotes/share texts


• Publish content in English and Spanish


• Manage Sprout Social Platform


• Manage GoConnect platform (Dynamic Signal)


• Advise team on social media best practices and evolving platforms


• Provide GoConnect and LinkedIn training for field


• Assist with pulling and compiling social media analytics for GoConnect and corporate social media


• Online Reputation: monitor and respond to Glassdoor and Indeed reviews, assist with reporting online complaints


• Assist with creating and editing Combined Insurance web pages and agent microsites on Adobe Experience Manager in coordination with omnichannel, integrated digital marketing strategies 


• Assist with producing email marketing campaigns On Salesforce Marketing Cloud/Exact Target in coordination with omnichannel, integrated digital marketing strategies 

Skills

• 3+ years of experience working in social media with a track record of success in organic social media content development, audience building, advocacy, listening, community management and/or operations; additional experience across marketing and communications is a plus


• Exceptional written and verbal communication skills – must be able to clearly communicate, build relationships, influence, and rally support among stakeholders


• Exceptional organization, attention to detail, and follow-through; able to balance multiple projects and competing priorities without missing a beat


• Strong analytical, critical thinking and problem-solving skills required; must be able to own and carry out work independently, tapping into relevant resources to bring about desired outcomes


• A team and business builder who is never satisfied with the status quo, a change agent, energetic and engaging who will work relentlessly to see their vision come to fruition


• Self-motivated, driven to make an impact, tenacious, comfortable with ambiguity, results-focused, collaborative, respectful, solution-oriented

Education and Experience 

• Specific platform expertise with LinkedIn highly desired, along with knowledge of Facebook, Instagram, Reddit, TikTok, Twitter, YouTube, emerging platforms and influencer marketing


• Bachelors degree in communications, journalism, marketing or another discipline; additional education welcome

OUR BENEFITS

As a Chubb corporate employee, you have access to one of the most comprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals. Chubb is committed to supporting its employees with a comprehensive compensation package that is appropriate in the market where they work. Below are several of the many benefits we offer our employees: 

• Health insurance


• Dental insurance


• Tuition reimbursement


• A company-match 401(k) plan


• Disability insurance


• Life insurance


• Employee referral bonuses

ABOUT COMBINED INSURANCE

Combined Insurance is a leading provider of individual supplemental accident, disability, health and life insurance products, and a Chubb company. With a field sales force and corporate staff in excess of 5,000 people worldwide, Combined Insurance meets the growing coverage needs of policyholders around the globe. We pride ourselves on being customer-centric, people-driven, accountable, performance-minded, and ethical. We invest in our employees and take the time to focus on their development, needs and career aspirations.

Our parent company, Chubb, is one of the world’s largest multiline property and casualty insurers. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. 

Connect with us on Twitter, Facebook, LinkedIn, and Google+

#combined