End User Technology Analyst - State Street Global Advisors, AVP at State Street in Boston, Massachusetts

Job Description:

The End User Technology Analyst-AVP will be part of the State Street Global Advisors Technology & Transformation Organization working for the Office of the CTO under the Service Delivery Team, located in Boston, MA.

We are currently looking for a Project Manager / Program Leader with 2-5 years of experience in the financial services industry, able to lead and drive end user driven technology projects. The role will provide project / program management oversight for build and run activities; improving Equip Factor survey results, migration and adoption of current & new technologies, and writing IT communications and coordinating training to educate users on technologies.

As End User Technology Analyst, you will:

• Partner with multiple stakeholders to understand and document the results from the all-employee survey for Equip Factors to prioritize and track technology improvement initiatives and corresponding employee experience requirements.


• Develop a deep understanding of survey results and end user tickets to gain insights into the scope of support needed to improve service delivery.


• Partner with leaders in Corporate IT to implement future technology strategy to improve employee experience.


• Primary point of contact for all service delivery communications and oversight to establish, maintain and communicate status on projects and communicated in staff, leadership and town hall meetings.


• Ensure that documentation, standard operating procedures, and methodologies are in place to support daily operations specific to: new hire onboarding/ offboarding, mobile support, application support, for on call support, conference room upgrades and etc.


• Oversee build and run projects activities for establishing roadmaps, benchmarks data analysis, metrics, and writing communications to build awareness for continuous service improvement


• Facilitate and work with subject matter experts onsite to resolve issues, effecting end users related to technology like conference rooms, workstations, wi-fi, mobile devices and etc.


• Understanding of Incident Management principles with the ability to apply them in a consistent and effective manner.

These skills will help you succeed in this role:

• Experience working with different business departments like finance, investments, trading, operations, technology and etc., within the Financial Services industry, delivering the highest level of customer service.


• Proven track record of successfully driving and delivering and executing on multiple projects through all aspects of business requirements analysis, definition, communication, assessment, and validation.


• Excellent communication, problem-solving and decision-making skills with the ability to effectively communicate with all levels in the organization through leading meetings, preparing and delivering presentations and writing email communications.


• Desired experience with ITIL and Process Improvement methodologies and end user support best practices.


• Experience working with global project teams.

Education & Preferred Qualifications:

• Bachelor's or Master's Degree required.


• Minimum 2 to 7 years' experience leading and delivering multiple projects on time and on budget.


• Knowledge of Service Delivery Support specific to service desk and end user support.


• Quality experience in DMAIC, LEAN or Agile experience.


• Strong interpersonal and collaboration skills.


• Strong Microsoft Excel, Visio, PowerPoint, Visio and Quality Tools.

Are you the right candidate? Yes!

We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don't necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.

About State Street Global Advisors

What We Do. As the asset management arm of State Street Corporation, State Street Global Advisors has served the world's governments, institutions and financial advisors for over four decades. With a rigorous, risk-aware approach built on research, analysis and market-tested experience, we build from a breadth of active and index strategies to create cost-effective solutions. As stewards, we help portfolio companies see that what is fair for people and sustainable for the planet can deliver long-term performance. And, as pioneers in index, ETF, and ESG investing, we are always inventing new ways to invest. As a result, we have become one of the world's largest asset managers with trillions of dollars under our care.

Our Mission. At State Street Global Advisors our mission is to invest responsibly to enable economic prosperity and social progress. We are driven by a desire to help our clients, and those who rely on them, achieve a better future. We have a long history of developing innovative investment strategies to provide our clients with reliable and transparent returns, cost-effectively, and without excessive risk.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to Flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Company: State Street Global Advisors

Salary Range:
$90,000 - $142,500 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

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