Associate Account Executive (100-999) - Hybrid at Independence Blue Cross LLC in Plymouth Meeting, Pennsylvania

Job Description:

Bring your drive for excellence, teamwork, and customer commitment to Independence. Join us as we renew and reimagine the future of health care. Together we will achieve our mission to enhance the health and well-being of the people and communities we serve.

The Associate Account Executive works with Account Sales Reps and Functional Management to manage external customer/client/consultant/broker relationships in the under 1,000 retention segment.  Assists Account Sales Rep in the development and execution of sales strategy for each group customer or prospect.  

Responsibilities:

• Participates in sales meetings, presentations and site visits to cultivate account relationships with Group Leaders, Consultants, Brokers, and Members. 


• Attends external events with clients as needed.


• May create benefit exceptions and submit rate quotes and RFPs.


• Works with Account Sales Rep and Account Support Representative to ensure that all sales and account related issues are addressed.  Communicates status, issues, risk exposure and recommendations to same on a timely basis. 


• Builds effective relationships with customers/clients/consultants/brokers which maximize sales opportunities.


• Responsible for strategic and consultative presentations of products to customers/clients and prospects.  Provides input and partners with Communications department regarding presentations and sales materials as needed. Provides professional presentations and/or open enrollments (where applicable) to a variety of audiences. 


• Works collaboratively with Functional Management, Account Sales Rep, segment team to understand and meet all strategic initiatives and goals within the segment


• Works with Account Sales Rep and segment partners to understand and effectively communicate rating alternatives and funding arrangements applicable within the segment. 


• May deliver renewals/quotes/no quote decisions (where applicable).


• Actively demonstrates comprehensive understanding of products offerings, the competitive environment and the industry.


• Analyzes and interprets trend data to provide recommendations to maximize sales opportunities.


• Participates in on-going account management, (depending on segment size) including renewals, settlements, proposals, benefit exceptions and customer reporting.


• May mentor Account Support Reps or less experienced AAEs in sales techniques and strategic thinking, to increase the ASRs’/ AAEs’ competitive & industry knowledge


• Identifies trends, actively seeks to work for resolution of customer issues within segment.


• Accountable for utilization of CRM tool to maximize sales opportunities.


• Depending on segment may be responsible for project management of implementation of sold accounts. 


• Must maintain active sales license  

Qualifications:

• Bachelor’s degree in Business, Risk Management, Healthcare Mgmt, or related field, or equivalent experience.


• A minimum of two years’ work experience, preferably in sales or fast paced environment where building relationships/repeat customers is essential.


• Must possess active PA State Accident & Health license (or obtain within the first 60 days of hire into position).


• Excellent oral and written communication skills required. 


• Strong strategic and analytical skills including ability to analyze data and provide solutions.


• Must have the ability to develop and facilitate presentations.


• Demonstrated ability to function in a high-volume, highly visible, deadline-oriented environment is essential. 


• Flexibility in a variety of settings and ability to work under pressure.


• Able to work independently with drive to excel.


• Demonstrated experience with the MS Office Suite (Word, Excel, PowerPoint).  


• Excellent customer and broker/consultant relationship skills.


• Able to work collaboratively with functional areas within segment


• Knowledge of medical & ancillary products, services, and administration preferred.


• Health insurance experience preferred.


• Experience with Customer Relationship Management packages, such as ROAM strongly preferred.


• Candidates must have a valid driver’s license and access to a reliable car for visits to customer/client/consultant/broker meeting locations and must have cell phone.  Out of area travel may be required.

Independence has implemented a “Hybrid of Choice” model which provides our associates with the flexibility to choose whether to work remotely, work in the office every day, or work in the office on certain days at their discretion. However, management may require our associates to work from Independence’s physical office locations on certain occasions. This role is designated as a role that fits into the “Hybrid of Choice” model. While associates may work remotely, the work must be performed in the Tri-State Area of Delaware, New Jersey, or Pennsylvania.

Independence Blue Cross is committed to the health, safety, and well-being of our associates. In support of that focus, Independence expects all new hires to be up to date with COVID-19 vaccination and booster*. Independence’s policy provides reasonable accommodations for medical or religious reasons as required by law. The process for requesting a reasonable accommodation is communicated to candidates when they are offered employment. 

* To be considered “up to date” with COVID-19 vaccination and booster, individuals must have received an initial series of the vaccine (whether a 1-dose or 2-dose series) and timely receive a booster once eligible.  Individuals not yet eligible to receive a booster shot will be required to timely obtain a booster once eligible