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Subsidy Tuition Field Coordinator I - must reside in NC or VA at KinderCare Education LLC in Richmond, Virginia

Posted in General Business 30+ days ago.

Type: Full-Time

Job Description:


Working with KinderCare Learning Companies means using your outstanding talents to help set the foundation for lifelong learners, where you can collaborate with colleagues, grow and learn, and positively impact the families we serve.

With over 50 years of experience, 30,000 employees, and more than 2,000 early learning center programs, we are the most accredited leaders in early childhood education. Together, we create environments where kids grow and thrive. As one of only four companies to receive the Gallup Exceptional Workplace Award six times, we're confident that you can grow and thrive here, too. We can't wait to meet you.

Job Summary:

Front line support role. Directly accountable for coordinating activities for assigned centers with childcare assistance programs ensuring compliance with federal, state and local agencies and company policies and procedures. Provide exemplary customer service to field operations and government agencies.

Job Responsibilities/Essential Functions:

  • Aligns to company and subsidy tuition strategy, goals and objectives; effectively adapts to change

  • Obtain agency contracts and review all agency requirements

  • Processes and maintains authorizations; partners with centers and agencies to secure reimbursements

  • Completes accounts receivable transfers and discounts; compiles weekly details and updates field operations

  • Reviews attendance documents and completes billing process in accordance with agency guidelines

  • Reconciles payments to accounts receivable, completes AR adjustments, addresses re-bill and/or refund opportunities

  • Follow up on all account receivables and prepay balances until fully resolved.

  • Prepares and distributes reports, monitors for unusual items and resolves and/or escalates issues as appropriate

  • Audits and reconciles center financial records and completes appropriate adjustments

  • Maintains and stores subsidy records in accordance with agency guidelines and company policies and procedures

  • Builds effective relationships with internal and external partners, including field operations and child care agencies

  • Maintains customer focus and participates in huddle calls and center director meetings

  • Prepares audit documentation and reports notifications of agency audits

  • Demonstrates full ownership for assigned centers

  • Performs all functions in a timely and accurate manner

  • Other related duties as assigned


  • High School diploma required

  • Bookkeeping, billing and accounts receivable experience preferred

  • 10-key proficiency

  • Strong computer skills covering financial systems and general office software, including MS Office (Word, Excel, PowerPoint) and email

  • Demonstrated skills in customer service and professionalism

  • Demonstrated skills in conflict resolution and collaboration

  • Highly engaged

  • Professional verbal and written communication skills

  • Effective personal organizational skills

  • Demonstrated skills in learning agility

  • Analytical and problem solving skills

  • Ability to work independently

  • Ability to meet deadlines in a timely manner by prioritizing work in multi-task environment

  • Must be able to work overtime hours as necessary

  • Overnight travel is occasionally required

  • Must be able to travel between alternate center and office locations on occasion

  • Must be able to withstand long periods of sitting and frequent use of computer and telephone

Our benefits meet you where you are. We're here to help our employees navigate the integration of work and life:

  • Know your whole family is supported with discounted child care benefits.

  • Breathe easy with medical, dental, and vision benefits for your family (and pets, too!).

  • Feel supported in your mental health and personal growth with employee assistance programs.

  • Feel great and thrive with access to health and wellness programs, unlimited paid time off and discounts for work necessities, such as cell phones.

  • ... and much more.

At KinderCare Learning Companies you'll use your skills and expertise to help craft and contribute to our shared mission of supporting communities and encouraging lifelong learners. From our teachers to our cooks to our financial analysts, we are all passionate about crafting a world of learning, happiness and adventure for more than 150,000 children every day.

As the first national early childcare education provider to achieve the WELL Health-Safety Rating from the International WELL Building Institute, we continue to follow the latest science-backed and evidence-based strategies for maintaining a safe and worry-free workplace.

Our highest priority has always been to keep our employees, children, families, and communities as safe and healthy as possible. KinderCare highly encourages its employees to be vaccinated against COVID-19 to protect themselves and their communities. We are proud to provide paid time off for employees to receive the COVID-19 vaccine. We are also subject to state law, local ordinances, and Health Department requirements for employees working in child care, school facilities, and corporate work spaces.

We truly believe that everyone belongs in our circle, and everyone deserves to be celebrated for who they are. By partnering with underrepresented groups and experts in DEI, we are identifying areas to improve and forging a path forward through accountability, compassion, accessibility, and inclusion.

KinderCare Learning Companies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.

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