Field Support Engineer at Dynamic Quest Inc in Macon, Georgia

Job Description:

Dynamic Quest is a regional MSP with a culture of excellence and an eye for quality. We pride ourselves on being a place where our team is strong and individual achievement is celebrated. In short, if you are a strong achiever, self-motivated individual with sharp tech skills and a desire to provide top shelf customer support then this is the job you have been looking for. We are currently seeking to hire a Technical Support Engineer (T2) to provide field in on premises support to our clients when needed and remote support when onsite is not required. Dynamic Quest has built a very successful business by always keeping this simple fact in mind: our business exists solely to help our clients achieve their core business objectives. We have taken this set of fundamental business needs and embedded it into our company culture to ensure that all our team members understand and focus on the needs of our clients as a primary objective.
POSITION SUMMARY:
Monitor, manage, and support clientcomputer systems, such as software, hardware, and other network-related IT related problems.Primary focus on desktop and basic server level troubleshooting.Recommend appropriate technologies, processes, or analysis and aid in the area ofclientcomputer systems.Secondescalation point within department for related issues. This is a field level position and person filling this position will be going onsite to clients offices to troubleshoot issues and implement projects.