Automotive Diagnostics Services Manager -Miami at Pilkington North America, Inc. in Miami, Florida

Job Description:

Essential Functions:

• Perform all automotive diagnostic (Scan Tool) work including windshield scan tool target assembly & set up, required measurements, pre and post scanning of vehicle, pre and post test driving of vehicle, and troubleshooting as needed


• Adequately explain technical diagnoses and needed repairs to mechanical individuals which may include employees, clients on a daily and consistent basis


• Manage scheduling of automotive diagnostic “calibration” jobs including coordinating with automotive glass retailers on scheduling


• Develop and utilize working knowledge in the use and maintenance of advanced and OE level diagnostic scan tools


• Serve as primary client contact as needed within the service process including Tier 1 customer service


• Maintain local customer relationships and assist sales team in commercial activity. Including:
  
  
  
  • Participation in sales blitz & other commercial actions
  
  
  • Identifying potential customers
  
  
  • Demonstrations
  
  
  
  


• Responsible for managing operational costs to budget for local market


• Manage billing customers, and collecting for all jobs as needed


• Track and report on specified quality measures


• Adherence to NSG/Pilkington Standards of Business conduct and Its Values


• Adherence to NSG/Pilkington Safety Standards and Practices


• Other duties as assigned

Scope/Dimensions:

• Interacts with external customers performing calibrations sales and services.


• Interacts with internal departments and levels of management regarding calibration solutions.


• Accountable for sales within defined market.

Top 3 Competencies Needed for Success in the Role:

• Passion for Excellence – Takes personal responsibility and ownership for achieving results and objectives. Demonstrates and fosters a sense of urgency, drive and personal commitment.


• Influential – Simply conveys information and ideas to others. Builds rapport and makes a positive and credible impact.


• Customer Focused – Ensures that customer solutions practices, and procedures are designed and implemented to assure customer satisfaction

Qualifications Required:  

• 2-3 years of car dealership experience OR experience in an aftermarket repair facility as an Automotive Technician

Other Requirements:

• Successfully complete in-house ADAS and mobile diagnostics training.


• Working knowledge in the use and maintenance of Aftermarket and OE level diagnostic scan tools


• Working knowledge in the use and maintenance of advanced and OE level diagnostic scan tools


• Excellent communication skills and ability to effectively interface with people of a variety of backgrounds and technical expertise


• Ability to learn new technologies and processes, and adapt to change


• Self-starter requiring minimal supervision with ability to work independently


• Proficient with Microsoft Office products

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We offer an excellent compensation and benefits package, which includes 401k, medical, dental, vision, life insurance, company paid holidays, paid vacations, and education assistance.

NSG Group/Pilkington is an equal opportunity employer; M/F/D/V encouraged to apply.  Qualified candidates will receive consideration without regard to age, race, color, religion, gender, sexual orientation, disability, or national origin.  Applicants have the option to confidentially self-identify or not self-identify when applying.

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