Business Process Improvement Analyst, Global Service & Repair - Remote (USA) at Medtronic in Mounds View, Minnesota

Job Description:

Careers that Change Lives

We seek out and hire a diverse workforce at every level. We need fresh ideas and inclusive insights to continue to be an innovative industry leader - that's why we make it a point to seek out, attract and develop employees who are patient-centric, passionate, and who represent the same wide variety of life experiences as our patients. Join us and change lives of others.
A Day in the Life

The Business Analyst contributes to following activities within global Service and Repair team (S&R):

Responsibilities may include the following and other duties may be assigned.

• Connect and collaborate with IT partners for process and system improvements
• Requirements gathering and process implementation
• Identify, distinguish, and validate process requests from the business
• Project Portfolio Management (Program and Project management)
• Second line support to S&R operations working with stakeholders in Customer Care Operations, Service Depot, Field Representatives & Commercial Operations
• Global S&R Master Data Gatekeeper
• Support the field and Depot activities for the regions in collaboration with the applicable Centers of Excellence stakeholder groups.
• Collects data to identify root cause of problems in all area's supported (Customer Care Operations, Depot, Field & Commercial)

Must Have: Minimum Requirements

• Bachelors degree required
• Minimum of 2 years of relevant experience with business process analysis, or advanced degree in lieu of experience

• Exposure to business process analysis, and process flows or process mapping
• High proficiency with Excel Spreadsheets, Business Objects, and SAP, experience creating Excel documents, including spreadsheets, formulas, charts, graphs, and functions
• Additional experience in sales, marketing, S&R, healthcare, or related areas desirable
• Good analytical skills, ability to support the organization with analyses
• Tactful, exercises independent judgment and discretion, strong relationship building, communication and interpersonal skills
• Solid business acumen and judgment
• Eager to grow and develop their knowledge and skills
• Servant leadership perspective to support and enable the business stakeholders
• Global mindset and willingness to learn
• Professional proficiency in English including written and verbal communication

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future.

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Learn more about our benefits here .

This position is eligible for a short-term incentive plan. Learn more about Medtronic Incentive Plan (MIP) here .

The provided base salary range is used nationally (except in certain CA locations). The rate offered is compliant with federal/local regulations and may vary by experience, certification/education, market conditions, location, etc.