Inside Sales Manager at Hajoca Corporation in Union City, California

Job Description:

Since 1858, Hajoca has been blending the strengths and clout of a large company with freedom and opportunity for employees. The company will continue to grow and prosper because our fundamental business philosophy works: emphasis on entrepreneurial spirit, expert knowledge, strong incentives for our employees, and devotion to Hajoca's proven business principles of "Service, Integrity, Reliability."

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Review Job Queues, voice messages, and emails; prioritize daily workload, respond to questions and resolve complaints and miscellaneous problems
• Respond to the Material Survey Association and Builder's Exchange quote submittals as well as customer requests for quotes; complete the fixture schedule based upon the job specifications, enter product and price information into ECLIPSE and submit completed quote to the requesting customer(s) by the bid date
• Analyze market conditions, customer buying activity and size of the quote; adjust pricing levels accordingly
• Timely review and analysis of various operational reports such as the Open Purchase Orders report and Customer Calling Queues
• Answer incoming sales inquiries upon request and when needed to assist Inside Sales; analyze customer needs, assess product availability, research special orders, create price quotes and enter orders
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional associations and trade shows
• Research industry pricing, trends and new products; provide limited technical advice to customers and share product knowledge with other employees
• Maintain confidentiality of sensitive organizational, customer and personnel related information
  Confer with other departments to ensure coordination of Quotations activities with activities of other functions such as delivery, purchasing, accounting and human resources
• Assist other employees as may be required for the purpose of supporting them in the completion of their work activities
• Takes control of all accepted quotations/bids, purchasing of materials and customer contact.
• Negotiates complex requests for materials with vendors to ensure that the customer gets the prices in quoted
• Research industry pricing, trends and new products; provide technical advice to customers and share product knowledge with other co-workers
• Qualify the customer, determine and analyze customer needs, assess product availability and price, research special orders, create price quotes, enter orders and follow-up on back orders, non-stock and special orders
• Develop relationships with customers to promote WHCI, WHCI's product lines and increase sales activity
• Host, entertain, and attend customer related appreciation events as necessary
• Monitor customer buying activity; set and adjust tiered pricing levels accordingly; set and adjust pricing on commodities accordingly
• Establish operational policy and procedure for sales related activities
• Ensure all sales activities are completed in accordance with company policy and procedure
• Research industry pricing, trends and new products; provide limited technical advice to customers and share product knowledge with other employees
• Provide and schedule training to direct reports on product knowledge, ECLIPSE computer system, customer service, cross-training for other departments, and company policy and procedure
• Generate leads and develop relationships with potential and existing customers to promote WHCI, WHCI's product lines and increase sales activity
• Assist with special projects upon request such as commercial water heater program assignments and categorizing products into product families
• Maintain confidentiality of sensitive organizational, customer and personnel related information
• Confer with other departments to ensure coordination of Inside Sales activities with activities of other functions such as delivery, purchasing, accounting and human resources
• Review Job Queues, voice messages, and emails; prioritize daily workload, research discrepancies, respond to questions and solve problems; follow-up on back orders, late shipments, etc.
• Visit customer job sites and places of business; responsibilities include analyzing customer needs, assessing product availability, researching special orders and submitting orders
• Meet or exceed monthly sales goals

Hajoca Corporation is an Equal Opportunity/Affirmative Action Employer (Equal Opportunity Employer/Veterans/Disabled).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. Hajoca values diversity, equity and inclusion and this policy applies to all employment practices at Hajoca. Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability.

We are a drug free workplace. Employment is contingent upon pre-employment drug screening, and successful completion of a background investigation subject to any federal, state and local laws.

Other details

• Pay Type Salary

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• 2900 Volpey Way, Union City, CA 94587, USA