Asset Protection Agent - Kenosha at Goodwill Industries of SE WIS in Kenosha, Wisconsin

Job Description:

The Asset Protection Agent is responsible for assuring compliance of organizational policies and procedures, safeguarding company assets, and advancing company mission and objectives as directed by retail management. Supports loss prevention training initiatives to enhance employee and customer satisfaction.

PRINCIPAL DUTIES:

1. Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments. Follows through on learning, skill building, and practice necessary to adapt to change.
2. Problem Solving: General supervision, with work regularly reviewed by manager or senior coworker. Uses technical skills and knowledge to manage day-to-day tasks.
3. Technical Skill: Practical, working knowledge of tasks, responsibilities, policies and procedures. Able to learn and apply new concepts.
4. Community Engagement: Serves as an ambassador for Goodwill in the wider community. Participates in volunteer opportunities as schedule and interest permit.
5. Take an active role in identifying loss and take appropriate action to deter such loss.
6. Serve as support to management in dealing with aggressive customers or any workplace violence issue.
7. Conduct Safety inspections and communicate hazards to management.
8. Able to maintain accurate information and efficient record keeping.
9. Recover assets and/or make safe apprehensions.
10. Assist in internal investigations at the direction of the Regional Loss Prevention Investigator.
11. Audit compliance to store LP Standards (Alarm tests, employee Shop Policy enforcement, equipment, etc.)
12. Responsible for completing other duties/responsibilities as assigned.

REQUIREMENTS:

1. Two years of college education or experience equivalency.
2. Valid driver's license required.
3. Loss prevention experience preferred.
4. Work varied schedule and flexible hours.

CORE CULTURAL COMPETENCIES:

1. Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.
2. Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles. Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating. Challenge stereotyping or offensive comments.
3. Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications. Listens with interest to what others have to say.
4. Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities. Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed.
5. Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure. Sets high standards for own performance, showing determination in the face of obstacles and setbacks.
6. Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments.

PHYSICAL/SENSORY DEMANDS:

Occasionally lifts and/or moves up to 20 pounds. Moves about to accomplish tasks. Worker is subject to weather conditions (hot, humid, dry, cold etc.). Worker is subject to hazards: proximity to dangerous machinery, moving vehicles, electrical currents, chemicals, or high places. Repetitive use of hands for conducting inspections, assessing security and safety of products, buildings and equipment and computer use, vision Required for assessing sites security and safety and computer work, extensive travel required.

Equal Opportunity Employer

(SEW) (JOW)