Video Recovery Technician, Risk Management - Lakeland at Publix Super Markets, Inc. in Lakeland, Florida

Job Description:

• request video footage for relevant customer events


• review the video received, analyze and determine if the correct video has been provided and, if not, request additional footage


• initiate ongoing requests to ensure all appropriate video is secured prior to the video footage being automatically deleted from the store’s DVR(s) which is approximately 60 days post-accident date


• document all relevant information after viewing video

• High School Diploma or Equivalent


• 1 year of customer service experience or retail experience


• Typing skills


• Excellent skill in service, support and understanding of operational issues


• Excellent analytical skills


• Good organizational skills


• Decision making skills


• Communication skills (written and verbal)


• Teamwork, service and support, understanding of issues impacting the claims resolution process.

• 2 years of customer service experience or


• 1 year of service in a Publix retail location


• Bilingual, preferably Spanish


• Computer skills including Risk Master claims system

• Employee stock ownership plan that contributes Publix stock to associates each year at no cost


• An opportunity to purchase additional shares of our privately-held stock


• 401(k) retirement savings plan


• Group health plan (with prescription benefits)


• Group dental plan


• Group vision plan


• Sick pay


• Paid Parental Leave


• Long-term disability insurance


• Company-paid life insurance (with accidental death & dismemberment benefits)


• Tuition reimbursement


• Vacation pay


• Free hot lunches (buffet-style) at facilities with a cafeteria


• Paycheck direct deposit


• Credit union


• Access to over 50 discount offers including discounts on computer, vehicle and wireless purchases


• 6 paid holidays (associates can exchange the following holidays with their manager’s approval: New Year’s Day, Memorial Day, Fourth of July, and Labor Day).