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Video Recovery Technician, Risk Management - Lakeland at Publix Super Markets, Inc. in Lakeland, Florida

Posted in Skilled Labor - Trades 30+ days ago.

Type: Full-Time

Job Description:

  • request video footage for relevant customer events

  • review the video received, analyze and determine if the correct video has been provided and, if not, request additional footage

  • initiate ongoing requests to ensure all appropriate video is secured prior to the video footage being automatically deleted from the store’s DVR(s) which is approximately 60 days post-accident date

  • document all relevant information after viewing video

  • High School Diploma or Equivalent

  • 1 year of customer service experience or retail experience

  • Typing skills

  • Excellent skill in service, support and understanding of operational issues

  • Excellent analytical skills

  • Good organizational skills

  • Decision making skills

  • Communication skills (written and verbal)

  • Teamwork, service and support, understanding of issues impacting the claims resolution process.

  • 2 years of customer service experience or

  • 1 year of service in a Publix retail location

  • Bilingual, preferably Spanish

  • Computer skills including Risk Master claims system

  • Employee stock ownership plan that contributes Publix stock to associates each year at no cost

  • An opportunity to purchase additional shares of our privately-held stock

  • 401(k) retirement savings plan

  • Group health plan (with prescription benefits)

  • Group dental plan

  • Group vision plan

  • Sick pay

  • Paid Parental Leave

  • Long-term disability insurance

  • Company-paid life insurance (with accidental death & dismemberment benefits)

  • Tuition reimbursement

  • Vacation pay

  • Free hot lunches (buffet-style) at facilities with a cafeteria

  • Paycheck direct deposit

  • Credit union

  • Access to over 50 discount offers including discounts on computer, vehicle and wireless purchases

  • 6 paid holidays (associates can exchange the following holidays with their manager’s approval: New Year’s Day, Memorial Day, Fourth of July, and Labor Day).

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