This position reports directly to the Director of Operations within the College of Engineering and Engineering Institute for Energy and Petrochemical Industries (EPI) and serves as a key leader within the College. The Associate Director of Events and Visits is responsible for providing leadership and supervision for the daily campus visit program and on-campus College and Institute events. This role will involve collaborating with staff, faculty, and students to implement and execute large group visits, small, targeted visits, daily and individual visits, and all on-campus College events. The position also involves providing leadership for the Ambassador program and student staff. This individual will represent the face and spirit of the College by ensuring excellent customer service and maintaining the quality of follow-up and reporting for all prospective visitors to the College of Engineering and Engineering Institute for Energy and Petrochemical Industries (EPI) at Lamar University campus.
Essential Job Functions:
Provide leadership and guidance to the visits and events team, ensuring a well-trained team of representatives, overseeing functions such as on-campus programs, visits, and events, including group and individual visits for current and prospective students, coordinating and hosting College of Engineering (COE) and Engineering Institute for Energy and Petrochemical Industries (EPI) events, while mentoring and supervising a diverse group of team members, including the tour guide and COE ambassador programs, and fostering a culture of collaboration, professional development, and accountability to ensure team success and growth.
Develop, maintain, and regularly evaluate the annual visit plan to attract top-tier students and industry partners to the College of Engineering (COE) and the Engineering Institute for Energy and Petrochemical Industries (EPI).
Foster and oversee partnerships with community-based organizations, high schools, technical centers, 2-year colleges, and industry to broaden the visibility of the College of Engineering (COE) and Engineering Institute for Energy and Petrochemical Industries (EPI) by hosting them on campus.
Collaborate closely with Office of Operations leadership to ensure that the department's activities and initiatives are consistent with the institution's objectives, contributing to the overall success of the college.
Administer the Industrial Partnership Program, including training sessions and meetings.
Manage on-campus experiences and collaborate with industry partners to enhance the programs and community relations of both the College and the Institute.
Oversee virtual campus tours and chatbot platforms to enhance online engagement, making recommendations for website and publication improvements to promote campus visit programs and events.
Gather and analyze data related to visit and events efforts, ensuring the effectiveness of strategies, and making data-driven recommendations for improvements and enhancements to meet enrollment goals. Leverage data analysis techniques to continuously monitor and report on key performance indicators related to visit and event efforts, as well as student success. Regularly provide comprehensive reports and updates to senior leadership, offering data-driven insights to inform strategic decisions and enhance the effectiveness of visit and event strategies.
Develop and oversee the budget for the visits and events department, ensuring responsible financial planning and allocation of resources to support departmental goals, while monitoring and managing project costs meticulously to optimize the utilization of resources and ensure financial efficiency in departmental operations.
Other duties as assigned for the benefit of the Office of Operations, College of Engineering, Engineering Institute for Energy and Petrochemical Industries (EPI), and Lamar University.
Demonstrated strong leadership skills, including the ability to inspire, guide, and collaborate effectively with teams and individuals.
Exceptional planning and event management capabilities, guaranteeing the successful coordination, execution, and delivery of high-quality, engaging events, initiatives, etc.
Demonstrates project management expertise with exceptional attention to detail and the ability to effectively multitask, particularly in high-pressure situations.
Proven ability to work effectively both as an independent contributor and as a collaborative team member.
Proficient in delivering outstanding customer service with effective communication skills, both written and oral, when engaging with industry leaders, representatives, faculty, staff, and students. Committed to maintaining a high standard of customer service, ensuring professional and courteous interactions to meet the needs of clients and colleagues. Possesses excellent written and verbal communication skills, including strong editing and proofreading capabilities, and is adept at interacting with staff at all organizational levels.
Proficiency in advising and counseling, including the ability to offer guidance and support when necessary.
High-level discretion and a strong commitment to maintaining confidentiality in handling sensitive information.
Displaying diplomacy, maintaining a professional appearance and demeanor, and consistently demonstrating excellent attendance.
Who We Are:
Lamar University is a diverse and accessible global university for life-long learners with a passion for broad-based community engagement. As a vital contributor to the socioeconomic wellbeing and resilience of the Gulf Coast region, our expertise is recognized locally and beyond. Lamar University is home to more than 17,000 students and is among the fastest growing Texas colleges and universities. LU is a member of The Texas State University System, which is the first higher education system of Texas and maintains the lowest average tuition and fees of any university system in Texas. With more than 100 degree options and a community that cares, Lamar students are always proud to be Cardinals.
Lamar University is committed to fostering a culture of diversity where students, faculty and staff of all backgrounds can learn, work, and serve.
Health, dental & vision insurance
State of Texas Retirement plans
Tuition covered at 100% for employees, spouses and/or eligible dependent.
A bachelor's degree in Marketing, Engineering, Education, Business Administration, Communications, or a related field is essential, while a Master's degree is preferred.
5 or more years of progressive higher education experience or related customer service field
5 or more years of supervisory and leadership skills
Official transcripts are required at the time of employment.
Lamar University is An Equal Opportunity Employer
Veteran's Preference Statement:
Lamar University is proud to provide employment preference to veteran applicants in accordance with Texas 805 Government Code, Section 657.003.
A master's degree in Marketing, Engineering, Education, Business Administration, Communications, or a related field.
Prior experience in a college recruitment environment, demonstrating a familiarity with the details and demands of student outreach and admissions.
Previous involvement in college events, showcasing the ability to plan, coordinate, and execute various events related to academic institutions.
Proficiency and experience in utilizing a range of technologies, which may encompass, but are not limited to, systems like Banner, MyScholarships, various social media platforms, event design platforms, purchasing systems, event reservation platforms, Customer Relationship Management (CRM) systems/Slate, etc.
Proficiency in advanced technical and computer skills to support administrative functions, including but not limited to the MS Office Suite, with a strong focus on PowerPoint, Excel, and database management. Familiarity with electronic calendar management and various videoconferencing applications like Outlook, Zoom, MS Teams, MS Office, Slate, etc.
Security Sensitive Statement:
This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information.