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Spa Manager - Arizona Biltmore, A Waldorf Astoria Resort at Hilton in Phoenix, Arizona

Posted in Other 30+ days ago.

Type: Full-Time

Job Description:

The iconic Arizona Biltmore is looking for a Spa Manager to join the Team!


Located in the heart of the prestigious Biltmore neighborhood in Phoenix since 1929, this gorgeous 39-acre property reopened in May 2021 after undergoing a $100 million renovation. This iconic hotel has over 700 rooms, over 200,000 square feet in banquet space, and 8 food and beverage outlets (including 2 restaurants, 2 pools, 2 bars, a gelato shop/café, and in-room dining).


In this role, you will reporting directly to the Director of Spa and managing a team of 15 - 20 team members. 


The ideal candidate would have 4-5 years of experience in a resort spa and be detail-oriented, organized, and a strong communicator. They should have experience with purchasing and payroll and be able to multitask. Being a team player is essential in this role, as is having a high level of guest service orientation. The ideal candidate should be able to motivate their team while holding them accountable.


Want to learn more? Hotel Website, Instagram, Facebook

What will I be doing?

As a Spa Manager, you would be responsible for managing and administering the activities and services of all Spa-related operations (i.e. Spa, Fitness Center, Salon, etc.) in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Manage and administer all Spa operations to include, but not limited to, guest service, product quality and innovation, merchandising and marketing/revenue generation, inventory management and cost controls, systems use and management, budget and forecasting, report generation, department management and meeting participation and facilitation

  • Develop and implement spa menus and marketing strategies

  • Ensure spa cleanliness and maintain and ensure the functionality of spa equipment

  • Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly

  • Monitor team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations, providing professional development and delivering recognition and reward

  • Recruit, interview and train team members

  • Participate in and lead meetings

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.

  • Integrity - We do the right thing, all the time.

  • Leadership - We're leaders in our industry and in our communities.

  • Teamwork - We're team players in everything we do.

  • Ownership - We're the owners of our actions and decisions.

  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality

  • Productivity

  • Dependability

  • Customer Focus

  • Adaptability


What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!


The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

  • Access to your pay when you need it through DailyPay

  • Medical Insurance Coverage – for you and your family

  • Mental Health Resources

  • Best-in-Class Paid Time Off (PTO)  

  • Go Hilton travel discount program 

  • Supportive parental leave

  • Matching 401(k)

  • Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

  • Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

  • Career growth and development 

  • Team Member Resource Groups

  • Recognition and rewards programs


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