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Associate Field Services Technology Manager Wailea at Hilton Global in Wailea, Hawaii

Posted in General Business 30+ days ago.

Type: Full-Time

Job Description:

***This role is based inWailea, HI (Grand Wailea Resort)***

This is your chance to be a part of an in-house Technology team that's creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As an Associate Field Services Technology Manager, you will bring your technical skills to a hospitality company with an award-winning culture. On the Field Services West team reporting to the Manager Technology Field Services, you will support hotels within your cluster with business solutions such as installing, diagnosing, repairing, maintaining, and upgrading all hardware to ensure optimal performance.


Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

  • Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
  • Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
  • Paid parental leave for eligible Team Members, including partners and adoptive parents
  • Mental health resources including free counseling through our Employee Assistance Program
  • Paid Time Off (PTO)
  • Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities through every step of a Team Member's career journey and at every level, both in our hotels and across corporate. Hilton's leadership development framework focuses on developing skills and business insight through a range of programs and approaches to meet varying learning needs and preferences.

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.


Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

  • Set up and maintain computer software and hardware for Team Members.
  • Direct, set up, maintain, and monitor property servers, including back-ups, property LAN performance, telecom systems, and workstations.
  • Run and monitor PBX system performance to assure reliable and uninterrupted operation of hotel telephone communications.
  • Monitor and solve telephone hardware or cable issues related to the entire communications system.
  • Test hardware and software to figure out efficiency, reliability, and compatibility with existing systems.
  • Perform preventative maintenance and minor equipment repairs while facilitating correction of PBX alarm conditions.
  • Coordinate monthly company cell phone usage and equipment, ensuring that the most efficient plans available are utilized.

How you will collaborate with others:

  • Administrate hotel systems, including supporting the hotel IDM Administrator. You will assist with registration.
  • Deliver training to new users, relocating existing users with telephone extensions, calling features, voicemail, and access codes.

What projects you will take ownership of:

  • Maintain accurate controls to make sure that all hotels meet SOX, PCI, and PABP security requirements. This includes evaluating systems to ensure hotels align with corporate standards.


You have these minimum qualifications:

  • Professional work experience in Technology or related field

It would be useful if you have:

  • Bachelor's Degree or Associate's Degree plus 6+ years of Technology-related experience, or High School Degree/GED plus 12+ years of Technology-related experience.
  • Three (3) + years of professional work experience in Technology or a related field
  • Cisco or Microsoft certifications
  • Experience administering networks in a Windows Server/Workstation environment, preferably in an environment with more than 50 nodes and two or more domains (Applicable Microsoft certifications: MCSA, MCTS or MCITP for Windows Server, MCDST for workstations)
  • Experience working in hospitality


The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World's Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. Hilton's commitment to equal employment opportunity supports the attraction and retention of a diverse workforce that will enhance our effectiveness in attracting Team Members, customers, corporate partners, and owners.

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.

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