Claims Director, Marine Cargo at Chubb in Wilmington, Delaware

Job Description:

The Chubb North American Marine team services several business units within Chubb with diverse books of business involving commercial ocean marine cargo, inland marine transit, motor truck cargo legal liability and other transportation related claims.  This position manages pending inventory and daily workflow of incoming claims while ensuring high customer service levels and compliance with best practices are being met.  The position requires the analysis of a broad number of marine coverages.

• Analyze first reports to determine nature, cause, and extent of loss.


• Promptly and properly develop the claim file to provide accurate and timely investigations and loss analysis.


• Maintain an active diary to achieve timely development of file.


• Timely disposition of the claim.


• Recognize recovery where possible.


• Adhere to all statutory regulations and unfair claim practices acts.


• Effectively communicate with all internal and external customers.


• Direct, manage, and supervise surveyors, investigators, experts, and attorneys subject to established guidelines and procedures.