Case Manager (Housing, CCACS, Concord) at Public Health Foundation Enterprises, In in Concord, California

Job Description:

The Contra Costa Adult Continuum of Services (CCACS) is a program of Contra Costa Health Services Health, Housing and Homeless Services Division, in partnership with Heluna Health. Our mission is to provide safe, interim housing with comprehensive services that assist homeless adults in securing permanent housing that will end their homelessness. We respect human dignity and believe housing is a right that is supported through advocacy and collaboration (www.cchealth.org/services.homeless).

If hired for this position, applicant will be required to provide proof of full vaccination (including booster, if eligible) for COVID-19 prior to the start date.

Hourly rate range: $24.00 - $27.00

ESSENTIAL FUNCTIONS

• Establish and maintain a caseload and conduct Needs Assessment interviews (related to psychosocial, mental, and physical health, housing, income, AOD services, legal, etc.); as well as VI-SPDAT.


• Meet with clients weekly to assist in developing and monitoring a case/life/treatment plan


• Assist client in obtaining appropriate identification, as well as benefits such as Medi-Cal, SSI, GA, Cal Fresh and other benefits, and services immediately upon program entry.


• Identify, support, and closely coordinate client’s access to resources and services related to Needs Assessment outcomes. Referrals to: Housing Specialists, Income Specialists, Mental Health Case Managers/Clinicians, Healthcare for the Homeless Community Health Workers and Nurse Practitioners, Alcohol and Other Drug Access Line/AOD Counselors, legal services, other referral sources as needed.


• Support client to access community resources by transporting, accompanying, and coaching client when navigating community resources. Agency vehicle provided.


• Maintain client files and associated case management documentation that include case notes, documentation, and electronic records on the Homeless Management Information System (HMIS).


• Completes HMIS standardized forms. Submit completed forms to the appropriate staff member within 24-hours of service.


• Educate clients on daily living skills to improve self-sufficiency, build authentic rapport to support clients’ goals on an ongoing basis.


• Facilitate relationship-building with clients and their family members, including family reunification meeting and conflict resolution as needed


• Regularly report and coordinate client progress during multi-disciplinary team case conference.


• Attend all required meetings, trainings, and case conferences.


• Submit reports to the Program Manager as required.


• Other duties as assigned.


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  Meet with clients based on referral from Case Manager (General) to assist in executing timelines for individual goals and objectives leading to permanent housing.

  
  


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  Conduct and complete Housing Stability Assessments/Housing Plans.

  
  


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  Conduct outreach in the community to identify, build, and strengthen relationships with potential landlords and property management partners.

  
  


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  Facilitate groups/workshops (Ready-to-Rent, Peer Support, Budgeting, Financial Literacy, etc.).

  
  


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  Facilitate housing appointments for clients to explore housing options and placement.

  
  


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  Collaborate with Income Specialist and Case Managers regarding clients’ individualized case plan as it relates to housing stability.

  
  


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  Update client files with associated documentation pertaining to Housing Stability Assessments/Housing Plans; as well as regularly updating Referral Tracking Log, etc.

  
  


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  Complete Intake process for new clients in daily rotation with shelter staff.

  
  


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  Regularly reports and coordinates client progress to immediate Supervisor and Behavioral Health multi-disciplinary team.

  
  


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  Attend required meetings and trainings.

  
           

JOB QUALIFICATIONS

• Possesses effective communication skills and the ability to work independently and cooperatively.


• Thorough knowledge of homelessness, mental health, substance abuse, HIV and cultural diversity issues.


• Have a good knowledge of community and support service resources for special needs populations.


• Have a strong knowledge of Motivational Interviewing, Trauma Informed Care, and Harm Reduction models.


• Excellent communication skills, professional demeanor, sound judgment, and strong organizational skills


• Ability to work in fast-paced and high-stress environments


• A successful applicant will be fingerprinted and must pass the criteria used by the State of California to screen for criminal convictions that would be deemed detrimental to working with youth.


• Ability to work with diverse populations.


• Ability to communicate clearly, both in verbal and written forms.


• Good computer skills (Word, Excel, HMIS systems, data entry, Outlook) required.


• Ability to be supportive and provide guidance in a non-judgmental manner

Education/Experience

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  Education: AA/AS Degree from an accredited college or university in Public Health, Health Services Administration, Social Work, or a closely related field.
  
  
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    Preferred BA/BS in Public Health, Health Services Administration, Social Work, or a closely related field.
  
  
  
  


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  Experience: One (1) year of full-time housing case management, or its equivalent, experience in a social services or mental health program providing services to homeless persons. OR
  
  
  
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    Substitution for Education/Experience: Three (3) years of full time, or its equivalent, experience working in a program serving homeless persons AND HS Diploma/GED.
  
  
  
  

DESIRABLE QUALIFICATIONS

• Bilingual, bicultural in Spanish.


• Lived experience of homelessness and/or accessing behavioral health services.


• Previous experience or training in street outreach and clinical case management.


• Knowledge of Contra Costa County and community resources.


• Knowledge of the Contra Costa emergency provider network.


• Prior experience with documentation and billing procedures.

PHYSICAL DEMANDS

Stand                                       Frequently

Walk                                        Occasionally

Sit                                            Frequently

Handling / Fingering               Frequently

Reach Outward                       Occasionally

Reach Above Shoulder           Occasionally

Climb, Crawl, Kneel, Bend     Occasionally

Lift / Carry                               Occasionally - Up to 50 lbs

Push/Pull                                 Occasionally - Up to 50 lbs

See                                          Constantly

Taste/ Smell                            Not Applicable

Not Applicable          Not required for essential functions

Occasionally             (0 - 2 hrs/day)

Frequently                 (2 - 5 hrs/day)

Constantly                 (5+ hrs/day)

 

WORK ENVIRONMENT

Various environments depending on job necessities can include, but not limited to; General Office Setting, Homeless Shelter, Field work within Contra Costa County

 

Heluna Health is an Affirmative Action, Equal Opportunity Employer that encourages minorities, women, veterans, and disabled to apply.

Experience

Required

• 1 year(s): full-time housing case management, or its equivalent, experience in a social services or mental health program providing services to homeless persons.

Education

Required

• Associates or better in Public Health or related field

Preferred

• Bachelors or better in Public Health or related field

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description

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