Case Manager at FIRETREE LTD in Syracuse, New York

Job Description:

Summary
The primary purpose of this position is to administer client services required by the Federal Bureau of Prisons Statement of Work.
All activities must support the Firetree, Ltd. mission, strategic goals, and objectives.

Essential Duties and Responsibilities
The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties and skills may be required and assigned, as needed.
Intake and orientation of all clients. Site visits to employers, proposed residencies, and home confinement residencies. Provides individual counseling and documents results. Liaison with outpatient department on drug/alcohol counseling needs. Ensures appropriate substance abuse testing requirements are met. Ensures paperwork requirements on cases are met. Assists residents with employment search and home plan development. Establishes and monitors resident financial responsibility plan. Assists Director in ensuring all Statement of Work requirements are met.
Performs other duties as assigned.
Behavioral Competencies
This position requires the incumbent to exhibit the following behavioral skills:
Leadership: Provides direction by clearly and effectively setting course of action for department and subordinates; and manages performance by providing regular feedback and reinforcement to subordinates
job Knowledge: Exhibits requisite knowledge, skills and abilities to perform the position effectively. Demonstrates knowledge of policies, procedures, goals, objectives, operational entities, requirements and activities as they apply to the assigned organizational entity of Firetree; uses appropriate judgment & decision making in accordance with level of responsibility
Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; and persists despite obstacles and opposition
Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands monitors and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers
Effective Communication: Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing; demonstrates attention to, and conveys understanding of, the comments and questions of others; and listens effectively
Responsiveness and Accountability: Demonstrates a high level of conscientiousness; holds oneself personally responsible for one's own work; and does fair share of work
Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed.
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