This role combines the responsibilities of the Planner and the Scheduler function. Primarily responsible for receiving all written and electronic customer work requests, verify completeness of all entries, enter information into CMMS, determine appropriate supervisor and make assignments - issue work order. Plans and schedules work utilizing maintenance management systems (CMMS, et al) and standard procedures to optimize maintenance resource utilization and productivity. Responsible for effective configuration and utilization of CMMS, including data capture, backlog management, labor management / resource productivity, performance reporting, material management, etc. as required to meet the strategic long-term objectives of the CUSTOMER Engineering team. Team spirit and commitment to customer service is required. This position is responsible for managing all activities related to planning and scheduling operations, maintenance, and engineering resources by performing the following duties personally or through subordinate supervisors
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:
Schedule maintenance activities including service requests and preventive/corrective maintenance. Work closely with the account. Management team to ensure effects on operations are recognized, well planned and coordinated. Develop, generate and disseminate the maintenance schedule.
Analyze maintenance and project resource requirements and assign mechanical, electrical, and engineering services as required. Identify resources and materials required to execute the requested work.
Coordinate maintenance activities and details with other departments, preparing specifications and work
packages. (Work packages include materials, labor, special tools/equipment and written procedures to insure a safe & efficient working environment. Where Work Permits are required, verify completeness and include with work packages.)
Ensure the work packages are complete and all materials, labor and equipment are available prior to scheduling work. Ensure plans, schedules and resources needed are well-defined, documented and meet customer requirements. Perform QA function in work order process.
Maintain a comprehensive backlog of all maintenance activity by work type (CMMS). Recognize the priority of the work order backlog and re-schedule when appropriate seeking direction from the Work Manager.
Maintain an accurate asset registry within the CMMS.
Communicates with Building Manager/Requester to determine total scope of work and priority of the project or service request work to be performed. Submits written notifications to Building Managers to coordinate upcoming shutdowns.
Administers the preventative maintenance tracking and documentation programs, assigns and distributes the work to the appropriate supervisor, reviews scope and frequency of assignments with the supervisor and makes changes where required.
Acts as a contact/liaison between O&M staff and the requesting department for the planning and scheduling of work performed by O&M site team.
Reviews monthly performance reports for accuracy and make corrections when necessary. Ensures all established costs, quality, and delivery commitments are met. Reviews production and operating reports and highlights the resolution of operational and maintenance problems.
OTHER ESSENTIAL FUNCTIONS / DUTIES:
Collaborate with the account management team and CUSTOMER management team to identify, develop, and deploy best practices (i.e. safety, quality control, training, standards and qualifications, maintenance practices, etc.).
Attends daily/weekly meetings to develop the next day/week's schedule, reviews the status of scheduled work orders, and discusses new, incoming work orders.
Recommends and arranges alternatives for resource schedule constraints - eg. change assignments, over-time, utilization of 3rd party.
May estimate job requirements for preventative maintenance activities including number/type of O&M staff to be assigned and number of man-hours per task.
May identify opportunities to improve process, planning or performance through analysis of work order flow, project demands and expectations. May review utilization and cost data to recommend corrective actions to reduce costs.
Performs administrative activities associated with the effective management of operations, including compiling, storing and retrieving data for reports.
Other duties as assigned
JOB FUNCTIONS: PERCENTAGE OF TIME SPENT BY CATEGORY
PJHAs / Observations / Communications / Permits
PERFORM ASSIGNED TASKS / ADMINISTRATIVE
Job estimating, Work Order Completion / Feedback 65%
Maintain daily job status update system and scheduling
QUALIFICATIONS: To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
High school/GED with equivalent experience; Associates degree in maintenance technology, preferred.
The ability to communicate information and ideas so others will understand.
Time management skills.
Good administrative and mathematical skills with willingness to handle paperwork.
Have a working knowledge of personal computers. Able to navigate CMMS and MS Excel.
Have good planning and organizational skills.
Ability to understand what constitutes good instructions.
Ability to interpret blueprints and shop drawings.
Understanding of the proper use of work orders, priorities, scheduling, etc.
Ability to keep multiple jobs in controlled motion-simultaneously.
Style and capability commanding respect within both maintenance and operating organizations.
C&W Services is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com . Please refer to the job title and job location when you contact us.