The Project Administrator is responsible for managing all facets of a project's administrative duties for the following service types: General Contracting, Contracting Patch and Repair, Patch and Repair, Job Site Inspection, Roofing Advisor Days, Consulting, TRACE, ACT, Thermocore, and Canam. This includes managing contractor payables, customer billings & receivables, and Field Resource and customer Management communication when necessary. This individual must display a high degree of professionalism, organization, and cooperation with customers, field, and internal personnel. This position will interface and work in conjunction with General Services and General Contracting field operations management and internal departments such as Business Operations, IT, Finance/Accounting, Sales, Accounts Payable, Credit, and Products.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Set up and maintain all project documents.
Receive and validate SAP Sales Order information entered by the Customer Service Rep to ensure all information is complete and accurate.
Ensure the timely dispatch of service orders to WTI Technicians as applicable for the project type.
Issue Master Contractor or Subcontractor agreements for large contracts and POs for smaller projects.
Coordinate work with key project resources, including Construction Managers, customers, and management. Project management will consist of managing time and expenses as incurred on projects, monitoring payables beyond 30 days, tracking plan and actual costs, confirming that all project documents have been collected (bonds, insurance, submittals, etc.), and ensuring expected costs are received and processed before job closeout, and prepare accurate and timely invoices to customers based on pricing, and billing procedures, within established metrics and contract terms.
OTHER REQUIRED DUTIES:
Manage Direct Bill accounts as applicable
Review and correct accrual items
Review and resolve customer disputes
Manage tech service expenses and labor hours
Review and process Readsoft workflow items
Monitor daily, weekly, and monthly reports
Report low-margin jobs
Appropriately escalate concerns and issues
Archive Project files as necessary
Participate in special projects as necessary
Ability to multi-task and prioritize workload
Exceptional organizational skills
Ability to manage multiple priorities, effective Team Player, self-motivated, quick learner
Excellent communication skills with the ability to read, write, and communicate fluently in English
Superior written, oral, and digital communication skills
Must be customer-focused with strong written and verbal communication skills
Strong interpersonal skills with the ability to make group presentations
Office/Business support background with 3+ years of experience in a high-paced office environment
Proficient with a spreadsheet, word processing, and database necessary
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.