At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we'd like to invite you to join our team as our new Commercial Fire Technician!
We offer great benefits, a competitive salary, and growth opportunities. We think you'll find what you want here because what we do matters - to us, our customers, and most of all, our team members.
Location: Dallas, TX
The Commercial Fire Alarm Service Technician is responsible for installing and/or servicing a wide variety of low voltage systems with an emphasis on Fire/Life Safety, Nurse Call, CCTV and Access Control systems. The Commercial Fire Alarm Service Technician provides excellent customer service to all clients, while working effectively and efficiently in a high-paced environment.
What you'll do:
Provides timely and efficient support to clients and their representatives.
Provides on-site and remote support and troubleshooting on a variety of fire/life safety systems.
Performs on-site repairs when possible to resolve issues in one trip, and owns the ticket through completion if return trips are required.
Advises customers on repairs, replacements, upgrade needs and other options.
Provides training for clients and end users, and gets customer sign off.
Assists installation division with programming and installation when necessary.
Performs upgrades and alarm takeovers as needed.
Communicates effectively with manager and support staff by submitting all necessary documentation (part numbers, description, photos, etc.) on service tickets.
Maintains an accurate inventory of service parts on company provided vehicle.
Maintains working knowledge of systems the company installs; adapts to and learns new systems as technology advances.
Takes part in on-call rotation for emergency after-hours service.
From time to time may be called upon to assist in other divisions including but not limited to: Commercial Access Control, CCTV, Residential/Commercial Service, Residential Security, and Fire & Life Safety.
What you'll need:
High School Diploma or Equivalent
Field experience or equivalent education or certification
Valid Driver's License
Knowledge of all NFPA codes and standards (fire, elevator, HVAC and electrical) and common materials, multiple manufactured products and installation processes
Knowledge of how to read and interpret architectural, electrical, and mechanical drawings
Ability to work with Drill; Ladders and Hand Tools
Problem solving skills
Ability to clearly and effectively communicate verbally and in writing in English
Maintains high level of professionalism
Ability to manage time effectively and efficiently
Ability to multi-task; Detail Oriented
Regular and reliable attendance
High School Diploma or Equivalent
Experience in Fire Alarm Field
Intermediate PC skills including Microsoft Office including Excel, Word, and Outlook
Possess a valid driver's license
Eligible to work in the U.S. without sponsorship
Extensive experience in the troubleshooting of Fire/Life Safety systems
Possess a Texas Fire License (FAL)
Experience with several of the following brands: Silent Knight, Notifier, Firelite, Gamewell-FCI, E3, or similar brands.
NICET Certification a plus
Ability to operate computer, phone and other office equipment as needed
Ability to read, write, speak, hear, see, think, communicate, concentrate, learn, and work
Ability to complete site surveys and identify code issues and solutions
Ability to lift/carry up to 50 lbs. repeatedly during work hours
Ability to climb up and down ladders and/or step stools repeatedly during work hours
Ability to sit/stand for long periods of time during work hours
Ability to work in small and confined dark spaces such as crawl spaces, attics, etc.
Ability to work in a wide range of temperatures (indoor/outdoor)
Ability to travel up to 75% of the time between job sites and customer locations
Ability to perform the essential functions of the position with or without reasonable accommodation
Work is conducted indoors and outdoors in a variety of weather conditions and within extreme temperature ranges
From time to time the technician will be required to enter confined areas such as attics or crawl spac
What You'll Get:
In addition to competitive pay, we offer a comprehensive "Total Rewards" package including:
Medical, dental, and vision coverage
Company paid life and AD&D insurance
Company paid short- and long-term disability
Voluntary benefit products
401k retirement savings plan after just 60 days
Paid Time Off and Holidays
Employee Assistance Program (EAP)
We are the fourth largest security integrator in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected, and empowered, one customer at a time.
Win as a team
Do the right thing
Make a difference every day
Get it done
If you share these ideals, we'd love to hear from you!
Vector Security is a Drug-Free Workplace
Vector Security is an Equal Opportunity Employer
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.
Licenses & Certifications
NICET Fire Level I
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)