Senior Vice President- Service Operations at Holman Enterprises in Mount Laurel, New Jersey

Posted in Other 10 days ago.





Job Description:

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.




At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of these programs (programs may vary by country or worker type):



  • Health Insurance


  • Dental Insurance


  • Life and Disability Insurance


  • Flexible Spending and Health Savings Accounts


  • Employee Assistance Program


  • Retirement Plan


  • Paid Time Off


  • Tuition Reimbursement




As part of the Holman Leadership Team, the Senior Vice President-Service Operations will oversee strategy and execution of Holman's operational areas with a focus on the overall customer experience, including the fleet management team, maintenance call center, and driver services teams



What will you do:



  • Collaborates with leadership, team members, and customers to drive growth and adoption of services under the fleet management and driver services umbrella

  • Build a robust leadership team balancing the need for immediate leadership and future succession with the department.

  • Establishes, implements, and communicates the strategic direction of the department

  • Identifies, recommends, and oversee implementation of new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials

  • Collaborates with executive leadership to develop and meet company goals while supplying expertise and guidance on deliverables

  • Collaborates with other divisions and departments to carry out the organization's goals and objectives

  • Ensures executive alignment and delivery of exceptional service and value as it relates to operational excellence

  • Supports change management initiatives impacting the Holman Businesses

  • Create and execute departmental budget

  • Presents periodic performance reports and metrics to executive leadership

  • Maintains knowledge of emerging technologies and trends in areas of responsibility

  • Create a talent pipeline, ensuring succession plans in place

  • Ensure growth and development of leadership within the group




Relevant Experience:



  • 15+ years' work experience at a senior leadership level with expanding management responsibilities; multiple levels of reporting relationships required.

  • Experience managing within a matrix structured organization.

  • Multi-year experience leading high-performing teams.

  • Bachelor's Degree in a related field, Master's Degree preferred.



#LI-BW1



Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.




Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What's Right.



Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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