Director of Outreach Salary: $81,127 to $91,267Classification: Administrative/ExemptReports to: Associate Dean of K-12 Partnerships and Outreach The position is charged with promoting the image of the college and development of processes and systems to generate and manage leads and relationships with prospective, new, and current students in an effort to assist the college in meeting enrollment targets and goals. The position manages and directs the operations of the Outreach department, Financial Aid Outreach department and Student Ambassador Program. The Director of Outreach works under general direction and is responsible for coordinating a comprehensive outreach program, with an intentional focus on supporting students of color, students with disabilities, and low-income students in accessing the educational resources of Olympic College. The Director will work closely with prospective students, their families, community members, and community-based organizations to foster awareness of the college's programs, admission, financial aid, and scholarship application processes. They will also collaborate with colleagues to ensure newly enrolled students establish relationships with a network of supportive individuals and offices to help guide their successful transition into the college environment. This position will focus on culturally responsive and relevant support for communities of color, neurodiverse communities, low-income communities, and students with disabilities. Essential Functions
Recommend and implement creative and culturally relevant outreach strategies, including leveraging knowledge of organizations, platforms, and networks to attract and engage prospective students.
Direct and coordinate the outreach and recruitment process from point of inquiry through initial enrollment;
Provide leadership and strategic planning as it relates to a recruitment plan for the campus and the college, and maintains effective community partnerships with local schools, community-based organizations, and other community partners.
Meet established goals for lead generation and admissions from K-16 partners and community organizations and agencies;
Work closely with instructional deans and faculty to involve them in appropriate outreach activities and events;
Work with departments across Student Affairs, Instruction, and Diversity and Inclusion to develop strategies for outreach and recruitment, entry and enrollment services, and other student processes.
Promote the image of the college and develop processes and systems to manage leads and relationships with prospective and new students to assist the college in meeting enrollment targets and goals.
Assist potential students to understand the opportunities available in the community and technical college system.
Demonstrate cultural competence, including awareness and understanding of historically underrepresented populations, and create an educational and work environment that affirms commitment to equity, diversity, and inclusion.
Plan, facilitate and host outreach events for prospective students focused on career opportunities, application and enrollment processes, financial aid, and scholarship opportunities, and entry advising on- and off-campus.
Engage with and maintain positive relationships with business, industry, and other external partners to participate in a variety of activities that enhance community and prospective students' understanding of educational opportunities and support structures at the college.
Collaborate with campus stakeholders to develop and implement comprehensive recruitment and outreach plans which incorporate community-based organizations, agencies, tribal communities, and campus partners.
Serve as co-chair of the Outreach and Recruitment Committee and manage a comprehensive outreach calendar in coordination with Running Start, Financial Aid, Workforce Development, instructional divisions, and other departments conducting outreach activities.
Programming and Student Support
Recommend and implement creative and results-oriented ideas to cultivate diverse community engagement.
Act as a resource for faculty and staff in other campus departments working with prospective and current students.
Design and create marketing materials to promote campus and community awareness of affinity groups, Access Services, and other student supports and programming. .
Deliver targeted outreach and student programming activities to historically underrepresented student populations, including communities of color, neurodiverse communities, low-income communities, and students with disabilities, aligned to strategic goals.
In collaboration with the Welcome Center Manager, develop and implement communication plans to keep prospective students on track with key activities to enroll and to keep current students advancing towards educational goals.
Lead the implementation of a multicultural student success initiative focused on recruitment, support, and retention of historically underrepresented students.
Supervise the Assistant Director of Outreach and the Assistant Director of Financial Aid Outreach.
Ensure compliance with the obligations of the HB1835 funds supporting financial aid outreach.
Provide vision and direction for the student ambassador program.
Lead and participate in continuous improvement, evaluation, and assessment activities.
Oversee and manage budget and fiscal responsibilities of the program.
Hire, supervise and train staff.
Manage and oversee OC's customer relations management software to assist recruiting efforts from inquiry through enrollment;
Responsible for the program development and overall supervision and budget management of the department.
In collaboration with Communications and Web Services, develop and maintain print and digital outreach materials.
Represent Olympic College on various community, state and national organizations and groups.
Participate in the development of staff meetings and training.
Serve on various Olympic College teams and committees related to strategic enrollment management.
Serve as a member of the Diversity Advisory Council (DAC).
Responsible for making sure the department is achieving its goals and work plan objectives.
Reporting and Analysis
Establish assessment tools and processes to evaluate effectiveness of Information Sessions, Campus Tours, New Student Orientations, and other entry services. Analyze data and adjust service levels and protocols appropriately.
Monitor enrollment and achievement indicators to ensure access, retention, and completion of various student populations; adjusting outreach strategies based on evidence.
Use technology (CRM, Canvas, texting, video conferencing, etc.) to enhance online processes, improve communication, and to develop effective presentations. Evaluate outcomes and make appropriate adjustments as needed.
Prepare and submit reports as requested, including quarterly and annual reports related to enrollment and outreach activities.
Ensure reporting for HB1835 is done on time and in compliance with the state requirements for the program.
Perform other related duties as required.
Bachelor's degree or equivalent (associate degree plus 2 years' relevant work experience OR 5 years relevant work experience)
Two (2) years of experience in outreach, admissions, or student services at a college or college access organization OR strong background in direct support for underrepresented populations
Demonstrated ability navigating education systems
Strong oral, written and interpersonal communication skills
Self-starter with high degree of motivation, energy, flexibility, and integrity
Demonstrated ability to manage and prioritize multiple tasks and deadlines while being attentive to details
Demonstrated experience with working effectively with persons from diverse backgrounds, such a racial, ethnic, religious, linguistic, gender, age, sexual orientation, socio-economic, and with diverse physical and learning disabilities
Strong organizational and problem-solving skills
Familiarity and proficiency with various technologies, including but not limited to student database systems, customer relationship management software and student success technologies
Knowledge of student development theories and practices.
Bilingual in English and Spanish.
Experience using Customer Relations Management Software.
Familiarity with Kitsap and Mason counties.
Experience working with Native American and Latinx students and/or communities.
Terms of EmploymentThis is a full-time exempt position scheduled to work Monday through Friday. The salary for this position is $81,127 to $91,267 DOE annually, which includes a generous benefits package that includes the following. Medical/vision, dental, long-term disability, life insurance, and accidental dismemberment, Flexible Spending Arrangement, Dependent Care Assistance Program, Wellness Programs, SBRP retirement plan administered by TIAA, Deferred Compensation Program (DRS) retirement savings plan; TIAA supplemental retirement savings plan, 11 paid holidays, leave - vacation/sick/personal holiday, Aflac, auto/home insurance, space available tuition waiver, Employee Assistance Program (EAP), fitness center, reduced rate and priority consideration on-site child care on a space available. For more information regarding benefits, please visit our website. Work EnvironmentWork pressure, disturbances of workflow, and/or irregularities in the work schedule are frequent and require significant adaptation. The performance rapidly evolves, requiring continual upgrading of skills. Work is mostly sedentary and confined to an office setting with periodic outside activity for training and intervention. Extended work hours are common. Evening and week-end services are expected.Conditions of Employment
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. Olympic College seeks candidates for employment who share our commitment to fostering an equitable and inclusive learning environment (read our Equity Statement). All applicants are required to submit a statement of 500 words or less, describing the value of diversity, equity, and inclusion in the higher education environment and their prior, current, and/or potential contribution(s) to fostering diversity, equity, and inclusion as an employee.
How To Apply To be considered for this position a candidate must apply online through the Olympic College website and submit the following required materials: Olympic College Online Application Resume Cover Letter - in your cover letter describe how your experience sets you apart for this position. Unofficial college transcripts. Official transcripts and copies of mandated certifications will be required of the successful candidate.
EEO Statement Olympic College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, or status as a veteran of war. Olympic College Provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following people have been designated to handle inquiries regarding non-discrimination and accommodation policies: Carroll McWhorter, 360-475-7301. This recruitment announcement does not reflect the entire job description and can be changed or modified without notice.