HBITS-05-13290 at GCOM Software LLC in New York, New York

Posted in Other 11 days ago.





Job Description:

Opportunity Details



Full Time HBITS-05-13290

New York, NY



Outcomes. Delivered.



GCOM develops technology that helps state and local governments improve outcomes for the people they serve.


For example, our technology:


  • Ensures that mothers can buy healthy food for their children through the WIC program

  • Helps first responders decrease opioid overdoses in their neighborhoods

  • Tracks trends in human trafficking so local law enforcement can identify traffickers and better support victims

  • Gives teachers the insights they need to spot students who need extra support

  • Helps state tax agencies process returns 99% faster so taxpayers get their refunds right away

We're more than a technology company -- we're an outcomes company.


We encourage our employees to think differently, ask tough questions, and relentlessly pursue what's best for our customers and the residents they serve.


We believe that the value of technology is defined by its human impact. If you agree, you've come to the right place.


GCOM is looking for candidates, to fill a role of Senior Software Developerto join our NYS Office of Children and Family Services Team located in New York, NY.




Key Responsibilities:



Primary duties will include:


  • Collecting, analyzing, and documenting the required data, information and goals and transferring the same to the senior analyst team.

  • Review business process and requirements of voluntary agencies, elicit requirements from them using interviews, surveys, site visits, and business process descriptions.

  • Communicate and collaborate with OCFS staff, local social services district staff (the Administration for Children's Services) and voluntary agency staff to analyze information needs and ensure recommended solutions are implemented.

  • Provide on-site monitoring to New York City Administration for Children Services (ACS) and Voluntary Child Care agencies located in the NYC region to address casework quality and quantitative standards in addition to review and analyses of Family Assessment and Service Plans quality and timeliness.

  • Review data collection and analysis in Data Warehouse to assess the impact of policies and procedures and provide for greater adherence to the principles of the federal standard.

  • Identify barriers to achieving the required standards for Districts and Agencies.

  • Attend stakeholder and implementation meetings and present to OCFS Leadership. Following assessment of NYC overall casework contact data, and coding, will propose solutions, strategies, and best practices to OCFS leadership that are aligned with organizational goals.

  • Provide technical assistance and guidance to Junior and Senior Business Analysts.

  • Formulate and design SQL queries to obtain raw data and create ad hoc reports.

  • Review data reports from Datawarehouse to focus misidentifying documentation, also known as Multiple person identifiers (MPIDS) which may impact casework contact. Support Local Districts and Voluntary Agencies to ensure that the casework contacts are properly identified and remediate MPIDS.

    • Ensuring all support activities are executed on schedule, including but not limited to distribution of materials for meetings, coordinate meeting activities as needed, distribute team communications, collect status reports, and develop or distribute team communications.

    • Working with OCFS management, Program Leads, and Business Analysis team on different aspects of the project life cycle to ensure requirements are defined accurately, reports meet the defined requirements, and they are distributed and reported efficiently and accurately.

    • Ensuring users receive appropriate support for related recommendations, fixes and enhancements and existing documentation is updated accurately.

    • Generate report of findings to OCFS, Program Leads, and Business Analysis team.

    • Support how stakeholders view the team as proactive and responsive to their agency needs.

    • Performing business analysis documentation and research, working with key users in the continual improvement of business processes within their functional areas.

    • Collaborate with Business Analyst Team to discuss assessment of business processes and approaches are streamlined and aligned with OCFS' goal. Identify overall areas of improvements, layout action plans i.e technological, training needs. Report to OCFS leadership.



    • 84 months experience with writing business process definition, business rules and business process decompositions, experience extracting business rules from existing computer applications and systems.

    • 84 months experience in Change Management planning and implementing change, including analyzing business processes for efficiency and compliance with New York State and/or Federal regulations.

    • 84 months experience working directly with users in a human services arena providing training or technical assistance either in a classroom or in a work environment.

    • 84 months experience working in a Health and Human Services based system.

    • 84 months experience analyzing applications that use relational databases such as Oracle and application tools such as COGNOS.

    • 84 months experience using Microsoft Suite and ability to manipulate software such as Excel, Access, and Project to manipulate data.

    • 84 months experience with child welfare programs

    • 84 months experience interpreting State and Federal laws and regulations governing health and human services programs.






Mandatory Qualifications:



84+ months: Candidate is able to provide guidance to large teams and/or has extensive industry experience and is considered at the top of his/her field.



Desirable Qualifications:



The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions. This includes, but is not limited to: skill sets, experience and training, licensure and certifications, and geographic location. At GCOM, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current hourly range is $48.00 to $58.00.


If you think you are a good fit for us, we encourage you to apply. Check out our career website for all open positions!


GCOM provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status or domestic violence victim status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Equal employment opportunity applies to all terms and conditions of employment, including recruitment and hiring, job assignment/placement, promotion, upgrading, demotion, termination, layoff, recall, transfer, leave of absence, rates of pay or other compensation, internship, and training.
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