Customer Delivery Experience Project Manager at Schneider Electric USA, Inc in FRANKLIN, Tennessee

Job Description:

The Customer Delivery Experience Project Manager sits as the interface between 3 groups: GSC operations, Sales, and our Customers. Their mission is to translate customer pain points with delivery and order management into tangible changes within the supply chain, ultimately driving higher levels of customer satisfaction.
If you're interested in solving complex cross functional problems, getting closer to our customers, commercial operations, and driving change in GSC, this might be the role for you!

The ideal candidate will possess a strong desire to excel in a fast-paced environment. They will also be focused, goal oriented, and have a competitive nature. The candidate should be able to multitask, set priorities, and identify and execute new opportunities to improve delivery quality. They will also have a robust understanding of the tools and processes that our manufacturing and logistic sites leverage to deliver to our customers.

What will you do?
• Responsible for animating several aspects of the Customer Delivery Experience program
o Leading/influencing numerous internal stakeholders regarding the customer delivery experience (e.g. Customer Care Center, Warehouse Operations, Customer Satisfaction & Quality, etc), also collaborate directly with customers
o Engaging with the different businesses to understand our customers and their expectations from the supply chain (lead times, capabilities, pain points, feedback)
o Translate that feedback into actions and projects to drive improvement in the customer delivery experience (e.g. Customer Care Center, Warehouse Operations, Customer Satisfaction & Quality, Transportation, Planning, Line of Business, etc).
o Ability to lead improvement projects and guide others who are leading improvement projects
• Research our competition to understand their capabilities and where the supply chain should focus to bring future value
• Interact with the local and global skills networks

What qualifications will make you successful?
o Bachelor's Degree in Business or Engineering preferred
o 3+ years' experience in Project Management, Supply Chain and/or Logistics
o Ability to adapt and learn in a fast paced environment
o Demonstration of collaboration skills, building effective partnership across teams, influencing others
o Excellent communication skills with all levels of the organization, as well as direct customer interactions
o Data Analytic skills (i.e. summarizing and interpreting data)
o 8D / LSS preferred
o Willing to travel up to 10%

Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, 401(k)+ match, and more. Click here to find out more about working with us: http://se.com/us/careers .

We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We're recognized around the world for welcoming people as they are. We create an inclusive culture where all forms of diversity are seen as a real value for the company. See what our people have to say about working for Schneider Electric. https://youtu.be/C7sogZ_oQYg

Who will you report to?

Customer Experience Director

Let us learn about you! Apply today.

Why us?

Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.

€25.7bn global revenue

137 000+ employees in 100+ countries

45% of revenue from IoT

5% of revenue devoted for R&D

You must submit an online application to be considered for any position with us. This position will be posted until filled

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.The Customer Delivery Experience Project Manager sits as the interface between 3 groups: GSC operations, Sales, and our Customers. Their mission is to translate customer pain points with delivery and order management into tangible changes within the supply chain, ultimately driving higher levels of customer satisfaction.
If you're interested in solving complex cross functional problems, getting closer to our customers, commercial operations, and driving change in GSC, this might be the role for you!

The ideal candidate will possess a strong desire to excel in a fast-paced environment. They will also be focused, goal oriented, and have a competitive nature. The candidate should be able to multitask, set priorities, and identify and execute new opportunities to improve delivery quality. They will also have a robust understanding of the tools and processes that our manufacturing and logistic sites leverage to deliver to our customers.

What will you do?
• Responsible for animating several aspects of the Customer Delivery Experience program
o Leading/influencing numerous internal stakeholders regarding the customer delivery experience (e.g. Customer Care Center, Warehouse Operations, Customer Satisfaction & Quality, etc), also collaborate directly with customers
o Engaging with the different businesses to understand our customers and their expectations from the supply chain (lead times, capabilities, pain points, feedback)
o Translate that feedback into actions and projects to drive improvement in the customer delivery experience (e.g. Customer Care Center, Warehouse Operations, Customer Satisfaction & Quality, Transportation, Planning, Line of Business, etc).
o Ability to lead improvement projects and guide others who are leading improvement projects
• Research our competition to understand their capabilities and where the supply chain should focus to bring future value
• Interact with the local and global skills networks

What qualifications will make you successful?
o Bachelor's Degree in Business or Engineering preferred
o 3+ years' experience in Project Management, Supply Chain and/or Logistics
o Ability to adapt and learn in a fast paced environment
o Demonstration of collaboration skills, building effective partnership across teams, influencing others
o Excellent communication skills with all levels of the organization, as well as direct customer interactions
o Data Analytic skills (i.e. summarizing and interpreting data)
o 8D / LSS preferred
o Willing to travel up to 10%