Posted in General Business 30+ days ago.
Type: Full-Time
Bring your clinical talents to a leader in medical technology and healthcare solutions. Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to own your future success. Join us for a career in clinical and sales support as we engineer the extraordinary and change lives.
POSITION DESCRIPTION:
Provide technical, educational and sales support to assist the district in meeting assigned Coronary Renal Denervation (CRDN) sales and customer service objectives. CRDN seeks collaborative candidates who are patient-centric, passionate, and who represent the same wide variety of life experiences as our patients. We look for candidates who will meet our customer expectations by striving without reserve for the greatest possible reliability and quality in our products, processes and systems by being accountable, having a voice, and taking action. This position will be the customer's first line contact for the CRDN daily operations at assigned accounts.
** This position is a field-based and regional role. Must be able to travel up to 70% of the time within assigned territory(ies).**
To find all CRDN Clinical Specialist roles available please use #CRDNCS in the key word search at Medtronic Careers
POSTION RESPONSIBILITIES:
• Sales Support for two or more CRDN business units and will assist with the implementation of the sales strategy of the remaining CRDN business units.
• Support the regional CRDN sales strategy as set forth by the Area Sales Director; working with sales representatives and managers of all business units to achieve business plans.
• The DM and Area Sales Director may include primary responsibility for sales if no other sales representative is assigned to the business unit.
• Technical Support:
o Represents Medtronic during procedures and implants of products to provide troubleshooting and other technical assistance.
o Provides support with field clinical investigations in assigned institutions. Ensures completion of necessary documentation.
o Receives technical inquiries by telephone. Research solutions to questions or problems (e.g. product selection issues, technical questions about Medtronic CRDN products when appropriate, etc.)
• Educational Support
o Educates and trains physicians, hospital personnel and office staff on technical matters relating to our products and pacing through conducting and/or coordinating:
1. One-on-one training sessions
2. In-service education programs
3. Seminars and/or outside symposiums
o Assist DM and in-house training department in educating/training new Clinical Specialists and sales representatives.
o Provide training and resources for hospital staff to enable them to conduct training for their personnel ("train the trainer").
• Sales Support:
o During/following cases:
1. Complete necessary documentation and phone calls (customer service).
2. Update sales representatives concerning cases. Immediately notifies representatives regarding issues or problems requiring follow-up.
3. Serves as effective Medtronic representative to physicians and support staff regarding Medtronic products, service, and support.
o Manage inventories (consignment, trunk and district office, loaner products) and provides support with rotation and delivery to optimize customer service and efficiency.
o Conduct regular unsolicited calls to hospitals or clinics.
o Maintain current knowledge regarding CRDN, Medtronic programs, products and services and competitive products.
o Maintains open, effective communication with all district personnel, customers, and other Medtronic employees
• Performs other related duties as assigned
Must Have: Minimum Requirements
IN ORDER TO BE CONSIDERED FOR THIS POSITION, THE FOLLOWING BASIC QUALIFICATIONS MUST BE EVIDENT ON YOUR RESUME
In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. Learn more about total rewards on page 6 here .
The provided base salary range is used nationally. The rate offered is compliant with federal/local regulations and may vary by experience, certification/education, market conditions, location, etc.
We can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
Physical Job Requirements
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