Auditorium Support Engineer (Tricaster Experience REQUIRED) at AVI-SPL in Cambridge, Massachusetts

Job Description:

Description




WHO WE ARE



AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevateexperiences,create new value, and enableorganizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.


Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.



WHAT YOU'LL DO



The Auditorium Support Engineer will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.



Day-To-Day Responsibilities:

• • Analyze trends and root cause analysis of trouble tickets to assist in improvement of conference room performance.
  • Assess business impact of serious/complex outages/problems & make recommendations collaborating with engineers & project managers.
  • Provide technical consultation, support, and act as lead site contact for all VC operations & maintenance.
  • Assist with bringing new rooms online and interfacing with client personnel to implement scheduling & reporting procedures (overseeing room-readiness acceptance testing).
  • Recommend measures to improve performance and increase efficiencies
  • Execute all aspects of IME Auditorium & Technical Event support including system set up & operation, end user training, troubleshooting and follow through on escalation of trouble incidents occurring during any event.
  • Perform, pre-event setup, first and second level problem determination and resolution as necessary according to Novartis standard procedures.
  • Lead or assist, as required, with the support of special events, high profile senior executive meetings, town hall meetings, as directed by Novartis.
  • Set up, testing, operation, and teardown of AV & videoconference equipment; (e.g. video data projection systems, computers, audio and videoconference equipment, microphones, video cameras, audio systems and operation of integrated AV systems).
  • Install small or portable audio visual and non-integrated AV hardware.
  • Perform and report on first and second level problem determination.
  • Troubleshoot, assess, & coordinate equipment & systems repair as required.
  • Create, update and resolve trouble tickets as assigned.
  • Interface with technology vendors for equipment servicing, training, etc. whether warranty or routine maintenance.
  • Provide training to end users in the operations of audio-visual systems.
  • Compile and maintain room and equipment inventory.
  • Maintain conference room integrity in compliance with Novartis standard procedures; perform regular preventive maintenance checks (e.g., either report or address troubles such as cable management issues, safety standards non-compliance, etc.).
  • Manage and deploy Novartis provided spares as required.
  • Coordinate audio-visual activities with other Novartis groups as required (e.g., facilities, IT, etc.).
  • Create & modify user documentation and SOPs as required.
  • Interact in person, by phone, and/or e-mail directly with Novartis management and end-users.
  • Understand and adhere to Novartis standard procedures.
  • Recommend measures to improve performance and increase efficiency.
  
  

WHAT WE'RE LOOKING FOR




Must-Haves:

• Effectively communicate with employees, customers and colleagues
• Ability to use hand and power tools in a safe and efficient manner and to solder & crimp connectors
• Ability to manage small to medium projects
• Familiarity with minor programming (AMX/Creston) - changes and troubleshooting
• Ability to work and think independently and ensuring to meet deadlines
• Intermediate computer knowledge
• Knowledge of basic signal flow for audio, video and control
• Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standard
• Minimum of a High School Diploma or equivalent

• Experience using Tricaster technology. (Required)
  
  

Nice-To-Haves:

• Minimum of 3 - 5 years of audiovisual integration and/or service experience
• Formal education in Electronics or related field
• The following training certifications:
• AMX Intro to Networking for AV Professionals
• AMX Programmer I
• Crestron Professional Installation
• Essentials of Crestron Programming Certification
• Exton AV Associate Certification
• InfoComm Quick Start to the Audio-Visual Industry
• InfoComm CTS General Certification

WHY YOU'LL LIKE WORKING HERE

• Medical benefits, including vision and dental
• Paid holidays, sick days, and personal days
• Enjoyable and dynamic company culture
• Training and professional development opportunities

MORE ABOUT US



AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.


AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account. Apply Now