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Senior Manager, Customer Analytics at Kimberly-Clark USA, LLC in Chicago, Illinois

Posted in Science 30+ days ago.

Type: Full-Time

$17,200.00 per year

Job Description:

Senior Manager, Customer Analytics

Job Description

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU. 

Reporting to the Associate Director, Customer Analytics, this role will lead analyses to support the strategy definition and decision making for the Customer Development organization in KC’s North American consumer business. The Customer Analytics Manager is expected to independently conduct large scale analyses in partnership with counterparts from Customer Development and cross-functional partners in some of the largest Customer teams to evaluate performance drivers, propose defined acceleration strategies, and support the execution of customer specific plans. The Manager will be an individual contributor and the role will be hybrid out of the Chicago, IL office.

In this role, you will:

  • Collaborates closely with Customer teams and their cross-functional partners to perform analysis, build analytical capabilities, and enable effective decision-making, including:

    • Long-term trend analysis

    • Support of leadership engagements

    • Analysis of business performance

    • Competitive Intelligence analyses

    • JBP preparation

    • Ad-hoc P&L, ROIs, & DPSM analytics

  • Manage multiple large sized projects, analyses, and workstreams simultaneously.

  • Scope and drive execution of advanced analytics work to distill strategic insights for senior business leaders.  Data sources include but not limited to market data, pricing data, syndicated data such as POS, Annual & Quarterly reports, investment banker analysis, financial data, articles, and other secondary and primary resources.

  • Drive process to develop materials and present insights and recommendations to senior leaders

  • Lead change management initiatives to support successful implementation of initiatives​.

  • Strong analytical and quantitative skills and the ability to independently generate strategic insights from data. Fluent in Excel and financial modeling

  • Pressure test sources and meta data definitions, manipulate large data sets, identify insights; develop workarounds.

  • Develop and test hypotheses around the fact base and provide critical/logical thinking around solutions.

  • Initiative and Motivation: Highly motivated self-starter who is performance driven.

  • Scope of Experience: Experience working in the context of a large, complex, global organization where working across boundaries and leading through influence are keys to success considered a plus; for example: Experience participating in complex, global, transformational, enterprise-wide initiatives, and seeing initiatives all the way through execution.

  • 20-40% travel will be required.

About Us

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, million of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.

Led by Purpose. Driven by You.

About You

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring.  You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. To succeed in this role, you will need the following qualifications:

  • Bachelor of Science degree in Business, Marketing, Accounting, Finance, Economics, Statistics, Engineering or a related quantitative field. MBA or advanced degree preferred.

  • 8+ years of relevant business experience in a highly analytical business environment, including business analysis, functional line experience within strategy, marketing, finance, operations, or sales analytics with a history of demonstrated business success

  • 2+ years of consulting experience with one of the blue-chip strategy consulting firms (Bain, BCG, McKinsey, etc.) or comparable strategy consulting firm / function.

  • Industry experience in a consumer-oriented company in strategy development, finance, marketing, or other role with strategic content

Total Benefits

Here are just a few of the benefits you’d enjoy working in this role for Kimberly-Clark. For a complete overview, see

Great support for good health with medical, dental, and vision coverage options with no waiting periods or pre-existing condition restrictions. Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment.

Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.

Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.

Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.

To Be Considered
Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

In the meantime, please check out the careers website.

And finally, the fine print….

For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world.  We actively seek to build a workforce that reflects the experiences of our consumers.  When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, and DMV check.

Additional information about the compensation and benefits for this role are available upon request. You may contact 866-444-4516 – when prompted for employee ID, say “OTHER CALLER” -  or for assistance. You must include the six digit Job # with your request.

Veterans and members of the Reserve and Guard are highly encouraged to apply.

Kimberly-Clark will support in-country relocation for the chosen candidate for the role. The benefits provided will be per the terms of Kimberly-Clark’s applicable mobility policies. The benefits/policy provided will be decided at Kimberly-Clark’s sole discretion.


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