Manager MarTech Operations at Hilton Global in Addison, Texas

Job Description:

***This role is based at our corporate office in Dallas, TX***

This is your chance to be a part of an in-house Customer Experience team that's using guest insights to evolve our industry-leading channels and deliver personalized experiences. As a Manager - MarTech Operations, you will bring your technical skills to a hospitality company with an award-winning culture. On the MarTech Operations team reporting to the Director - MarTech Operations Customer Platforms, you will support driving our product management, experience design, commercial capabilities, support, and call center functions.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities through every step of a Team Member's career journey and at every level, both in our hotels and across corporate. Hilton's leadership development framework focuses on developing skills and business insight through a range of programs and approaches to meet varying learning needs and preferences.

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Manage and maintain knowledge base, SOP's, and Confluence pages.
• Brainstorm and prioritize to come up with solutions that balance time cost considerations against strict adherence to a strategy or process.
• Work with vendors and partners to understand new platform features to improve capabilities, processes, and support team culture. Maintain communication plan with broader teams for new feature awareness.
• Deputize for Director when required.
• Responsible for developing, coaching, inspiring, managing, and supporting direct reports against their personal and team-related goals.
• Back-up for MarTech Support team when required.

How you will collaborate with others:

• Collaborating with multiple groups and cross-functional departments such as Marketing Specialists, IT/Technology Developers, Partners, vendors, and various business stakeholders
• Manage and maintain development roadmaps and backlog, including prioritization of both.
• Review solutions to ensure they meet requirements.
• Manage enhancements with internal/external tech teams including documentation of requirements and ensure UAT and proper knowledge transfer is completed with all necessary parties.
• Identify problems and design process improvements for stakeholders and various internal teams.
• Manage project-level work from inception through to execution, communicating across all levels.
• Work with MarTech Support to manage the release of new enhancements to our platforms.

What projects you will take ownership of:

• All Braze/Branch related enhancements included, but not limited to Braze and Branch platform product enhancements and communications Enhancement request intake, management, and delivery for both Braze and Branch
• Be off-hours back-up for US-based Commercial Capabilities Support team

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Seven (7) years of professional work experience in Technology or related field.
• Seven (7) years of experience in messaging customers applying digital marketing technology.
• Seven (7) years of experience working through system enhancements through the system development life cycle from gathering requirements, and supporting IT/stakeholders during build, to UAT, to post-deployment validation.
• Database, SQL, or API knowledge.

It would be useful if you have:

• BA/BS Bachelor's Degree in Information Systems, Computer Science, Marketing, or related field.
• Nine (9) years in Marketing or IT-related field.
• Three (3) years of Database, SQL, and/or API experience.
• Exposure to cloud platforms, technologies, and processing environments.
• Experience in hospitality, travel, or technology industries.
• Effective research and analytics.

WHAT IT IS LIKE WORKING FOR HILTON

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World's Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. Hilton's commitment to equal employment opportunity supports the attraction and retention of a diverse workforce that will enhance our effectiveness in attracting Team Members, customers, corporate partners, and owners.

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.

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