IT Service Specialist at Tulsa Welding School/Houston in Houston, Texas
Posted in Information Technology 30+ days ago.
Type: Full-Time
Job Description:
At the Tulsa Welding School & Technology Center in Houston, TX, students can receive training as a Welding Specialist or Welding Specialist with Pipefitting. Located in the heart of Texas, Houston is America’s fourth-largest city, offering students a metropolitan atmosphere featuring both Southern hospitality and urban chic character. Situated just East of I-45 and just North of Beltway 8/Sam Houston Parkway, the campus is conveniently located to serve surrounding cities, including Baytown, Pasadena and Sugar Land.
Stratatech Core Values:
Integrity, Communication, Accountability, Respect, Excellence (“I CARE”)
We are currently seeking an IT Desktop Support Technician.
Job Type: Full Time
Responsibilities:
- Diagnose and resolve software and hardware incidents, including operating systems (Windows) and across a range of software applications.
- Assist all our users with any logged IT related incident when called upon.
- Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
- Accurately record, update and document requests using the IT service desk system.
- Install and configure new IT equipment, phones, and cell phones.
- Resolve incidents and upgrade different types of software and hardware.
- Resolve incidents with printers, copiers, scanners, phones and cell phones.
- Maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
Minimum Requirements:
Associate's degree in related field and minimum two years related work experience and/or training; or equivalent combination of education and experience.
Ability to work independently and in a group setting
Excellent written and communication skills
Established customer service background
Computer proficiency using Microsoft Office Products (Word, Excel, and Outlook) required
Why should you apply?
Competitive benefits package including Medical, Dental, and Vision
401(k) employer match
Paid holidays
2 weeks PTO- 1st yr.
Tuition Reimbursement
**Candidates must be able to successfully pass a criminal history check and drug test.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Interested? Apply now!
Experience
Preferred- Associate's degree
Education
Required- High School or better
See job description