Manager, Group Claims at Chubb in Chicago, Illinois

Job Description:

JOB DESCRIPTION

Combined Insurance, a Chubb Company, is seeking a Group Claim Adjudication Manager to join our fast-paced, high energy, and growing company. For nearly 100 years in the insurance industry, our company has been passionate about serving our customers and providing them peace of mind and protection when they need it the most. Come build your career here, along with other positive, hard-working, talented professionals-just like you!

JOB SUMMARY:

Lead all key operating functions of a Group Claim Adjudication unit. Ensure that claims submitted are processed timely and accurately to meet all service and quality standards. This includes monitoring and managing Adjuster workload, productivity, and accuracy and taking appropriate actions to mitigate any problems or issues that arise. The role also provides vision and leadership for the development and implementation of various claim initiatives to improve and enhance the capabilities and performance of the Group Claims adjudication team and the service experience for our customers.

RESPONSIBILITIES:

• Ensure all Group Disability, Accident, Health, Critical Illness, other A&H or Life claims are processed and managed in compliance with key metrics around customer service to ensure achievement of departmental goals
• Monitor, track and drive service, quality performance and productivity through metrics
• Provide strategic leadership in the development, execution, and monitoring of claims adjudication policies, procedures, and initiatives that align with corporate goals and strategies
• Take a leadership role in assisting with the implementation of continuous improvement activities/projects for operational processes to increase efficiencies, enhance quality, reduce costs, standardize systems, and/or add value for both internal and external clients
• Understand and monitor the end-to-end service experience for Group Claims customers, employer groups and brokers to identify problems and opportunities for improvement
• Build and maintain strong relationships with brokers, employers, and other external partners to ensure consistent claims servicing and customer satisfaction
• Collaborate with and maintain a strong partnership with Chubb Workplace Benefits and sales leadership teams. This includes ensuring timely and responsive communications regarding claims servicing inquires, problems, or issues and proactive management of root causes to eliminate future concerns
• Provide oversight, technical expertise, and partnership with Third Party Administrators
• Provide coaching and support to staff as needed to ensure quality and performance standards are consistently met
• Promote a culture of high performance and continuous improvement that values learning and a commitment to quality
• Collaborate with other departments within the company to resolve issues relevant to effective claim administration
• Responsible for the preparation of various monthly, quarterly, and annual reports
• Select, develop and retain talent
• Identify training needs or opportunities and coordinate with trainers to address
• Projects and duties as assigned

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  Problem Solving: Takes an organized and logical approach to thinking through problems and complex issues.Simplifies complexity by breaking down issues into manageable parts. Looks beyond the obvious to get at root causes. Develops insight into problems, issues and situation.
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  Continuous Learning: Demonstrates a desire and capacity to expand expertise, develop new skills and grow professionally.Seeks and takes ownership of opportunities to learn, acquire new knowledge and deepen technical expertise. Takes advantage of formal and informal developmental opportunities. Takes on challenging work assignments that lead to professional growth
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  Initiative: Willingly does more than is required or expected in the job.Meets objectives on time with minimal supervision.Eager and willing to go the extra mile in terms of time and effort. Is self-motivated and seizes opportunities to make a difference.
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  Adaptability: Ability to re-direct personal efforts in response to changing circumstances. Is receptive to new ideas and new ways of doing things. Effectively prioritizes according to competing demands and shifting objectives. Can navigate through uncertainty and knows when to change course
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  Results Orientation: Effectively executes on plans, drives for results and takes accountability for outcomes. Perseveres and does not give up easily in challenging situations. Recognizes and capitalizes on opportunities. Takes full accountability for achieving (or failing to achieve) desired results
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  Values Orientation: Upholds and models Chubb values and always does the right thing for the company, colleagues and customers. Is direct truthful and trusted by others. Acts as a team player. Acts ethically and maintains a high level of professional integrity. Fosters high collaboration within own team and across the company; constantly acts and thinks "OneChubb"

QUALIFICATIONS

SKILLS:

EDUCATION/EXPERIENCE:

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Health

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Disability

Life

Employee

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