Commercial Support Specialist at Schneider Electric USA, Inc in FRANKLIN, Tennessee

Job Description:

Commercial Support Specialist

Schneider Electric™ creates connected technologies that reshape industries, transform cities, and enrich lives. Our 144,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment:

Great people make Schneider Electric a great company.

We are seeking a detail-oriented and organized Opportunity Support Specialist to join our team and support various commercial activities critical to our Commercial Operations. The ideal candidate will be responsible for managing customer communication, opportunity creation, working with quote support for quote creation, pre-order processing, and order updates. This role requires a strong focus on attention to detail, effective communication, and collaboration with internal teams to ensure smooth commercial operations. This activity will be managed through a regional inbox.

Key Responsibilities:

1. Customer Communication:

• Engage in consultative solution creation and Bill of Materials (BOM) development.


• Address miscellaneous customer inquiries such as lead times, price and availability without a formal quote, and documentation requirements.

Opportunity Creation:

• Identify and verify Value Chain Players (VCPs) for new opportunities, including determining correct pricing levels for direct and indirect accounts.

Assist in Quote Creation & Delivery:

• Work with Quote support to Generate and deliver quotes using our Quotation application (SEA) under the bFO opportunity.


• Facilitate the creation of Quote Support Requests (QSRs) and ensure accurate documentation and communication during the quoting process.


• Manage pricing, negotiation, and communication with customers to finalize quotes.

Pre-order Processing:

• Review quotes and purchase orders to ensure alignment in terms of line items, pricing, and Value Chain Players (VCPs).


• Coordinate with project managers and the orders team to address hardware, software, and services requirements before finalizing orders.

Expediting & Order Updates:

• Collaborate with offer managers and the orders team to manage product availability, expediting requests, and order updates, ensuring timely and accurate order processing.

Qualifications:

• Bachelor's degree in Business Administration, Sales, or related field.


• Proven experience in commercial operations, sales support, or order processing roles.


• Strong attention to detail and organizational skills.


• Excellent communication and collaboration abilities.


• Proficiency in CRM software, sales enablement tools, and order processing systems.


• Ability to work effectively in a fast-paced and dynamic commercial environment.

Join our team and play a pivotal role in ensuring seamless commercial operations and customer satisfaction. If you are passionate about commercial support and operations, we want to hear from you!

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Why us?

Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.

€25.7bn global revenue

137 000+ employees in 100+ countries

45% of revenue from IoT

5% of revenue devoted for R&D

You must submit an online application to be considered for any position with us. This position will be posted until filled

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such. Commercial Support Specialist

Schneider Electric™ creates connected technologies that reshape industries, transform cities, and enrich lives. Our 144,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment:

Great people make Schneider Electric a great company.

We are seeking a detail-oriented and organized Opportunity Support Specialist to join our team and support various commercial activities critical to our Commercial Operations. The ideal candidate will be responsible for managing customer communication, opportunity creation, working with quote support for quote creation, pre-order processing, and order updates. This role requires a strong focus on attention to detail, effective communication, and collaboration with internal teams to ensure smooth commercial operations. This activity will be managed through a regional inbox.

Key Responsibilities:

Customer Communication:

• Engage in consultative solution creation and Bill of Materials (BOM) development.


• Address miscellaneous customer inquiries such as lead times, price and availability without a formal quote, and documentation requirements.

Opportunity Creation:

• Identify and verify Value Chain Players (VCPs) for new opportunities, including determining correct pricing levels for direct and indirect accounts.

Assist in Quote Creation & Delivery:

• Work with Quote support to Generate and deliver quotes using our Quotation application (SEA) under the bFO opportunity.


• Facilitate the creation of Quote Support Requests (QSRs) and ensure accurate documentation and communication during the quoting process.


• Manage pricing, negotiation, and communication with customers to finalize quotes.

Pre-order Processing:

• Review quotes and purchase orders to ensure alignment in terms of line items, pricing, and Value Chain Players (VCPs).


• Coordinate with project managers and the orders team to address hardware, software, and services requirements before finalizing orders.

Expediting & Order Updates:

• Collaborate with offer managers and the orders team to manage product availability, expediting requests, and order updates, ensuring timely and accurate order processing.

Apply Now