Facility Operations Manager - Outpatient Medical at Welltower Inc in Los Angeles, California

Job Description:

SUMMARY

As a Facility Operations Manager for our Outpatient Medical (OM) portfolio, you will play a pivotal role in ensuring the operations and maintenance aspects of the designated properties. Your responsibilities will encompass overseeing all aspects of building maintenance, managing a team of maintenance personnel, and collaborating with various stakeholders to uphold the highest standards of operational efficiency and safety within our portfolio. This role will act as a technical bridge between Property Management and Maintenance, along with managing budgets and maintenance schedules. Responsible for the daily maintenance operations across multiple buildings, including providing technical and building system guidance and training to building maintenance staff.

KEY RESPONSIBILITIES       

• Has full management responsibilities for assigned maintenance employees. Responsible for hiring, training, ongoing performance management and professional development, and retention of direct reports. Performs subordinate Associate’s performance evaluations as required.  Works with Human Capital regarding Associate welfare, benefits and any required disciplinary action.


• Directly responsible for maintenance and the physical condition of buildings/properties as determined by Management. Assists with the development and implementation of building/systems overhauls, upgrades, and replacements.


• Provides ongoing leadership in the performance of maintenance procedures, equipment troubleshooting, and repairs. Reviews, prioritizes work orders and delegates work orders and follows up to ensure work is completed according to Outpatient Medical Service Promise fundamentals and are handled efficiently at the most economical cost.


• Coordinates, arranges and supervises or provides for the completion of corrective and preventive maintenance and/or repairs. Operate, program and maintain EMS and preventive maintenance systems for assigned properties.  Initiates, implement and tracks special/service contracts.


• Ensures employees receive all necessary maintenance and safety training. Ensures all work is completed in accordance with Welltower safety rules and procedures.  


• Provide input to Real Estate Managers on operating budgets as related to labor, maintenance, repair and capital expenditures.  Assists in monitoring and coordinating capital improvements, tenant improvements and property renovation projects as required, to include providing the necessary oversight of HVAC and other maintenance and capex/TI project contractors. Evaluates long-term needs in relation to major projects. Participates in preparation of maintenance, project and capital budgets.


• As requested, assists in the evaluation of prospective property acquisitions.


• Responds and interacts with tenants as required to address and resolve any building issues. Interacts with subcontractors to ensure compliance with Welltower Building Rules, safety regulations and other contractual obligations.


• Provides information for the On-Call and Standard Operating Procedures manuals to management.


• Ensure that major equipment and building systems are maintained in safe, operable condition and/or arrange for replacement. Secures bids and makes recommendations for purchase when replacement or new equipment is required. Maintain appropriate inventory of supplies, parts and tools and equipment to ensure timely completion of maintenance and/or repairs.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

TRAVEL

Out-of-area and overnight travel is expected.

WORK ENVIRONMENT

• Travel Requirements related to essential functions (frequency, distance, purpose).




• Must be able to work on-call when needed.  Must be able to travel to different site locations and markets – 45% of the time.




• Machines, tools, equipment and electronic devices required in this job, explaining the purpose of each and the percentage of time used.      




• Hand tools, including hand held power tools, used in the repair and maintenance of building components and systems.  Associates can expect to use these tools 5% of the time.




• Adverse working conditions that an associate in this job would be regularly (50% or more of work time) exposed to in the normal course of the job (extreme noise, weather, hazards, fumes, etc.)




• Works inside and outside buildings.  Works in various weather conditions.


• The physical and work environment is characteristic of those found in a typical office environment.




• Physical effort required in performing daily duties, e.g. heavy lifting, bending, climbing, etc.




• Ability and willingness to climb ladders and scaffolds.  Ability to repeated lift and carry heavy loads (up to 50 lbs.).  Ability to squat and/or bend.  Ability to safely operate hand tools.

COMPENSATION 

Salaries may vary by location. The range for this role is $90,000 - $140,000 plus bonus. Salary determinations are made based on numerous factors, such as, but not limited to, the relevant market and the skill, experience, and education of the selected candidate.

MINIMUM REQUIREMENTS

• High school education or GED required.


• Specialized training in HVAC/Refrigeration is required.


• Valid driver’s license.   Meets company MV operator criteria.


• A minimum of ten (10) years hands-on field experience in the installation, maintenance, troubleshooting and repair of building operating systems required.


• Prior experience in leading personnel and work associated with the maintenance of commercial buildings is preferred.


• Prior experience working independently with little or no supervision preferred.

Applicants must be able to pass a pre-employment drug screen.

 

WHAT WE OFFER

• Competitive Base Salary + Annual Bonus


• Generous Paid Time Off and Holidays


• Employer-matching 401(k) Program + Profit Sharing Program


• Student Debt Program – we’ll contribute up to $10,000 towards your student loans!


• Tuition Assistance Program


• Employee Stock Purchase Program – purchase shares at a 15% discount


• Comprehensive and progressive Medical/Dental/Vision options


• Summer Hours Program


• And much more! https://welltower.com/newsroom/careers/
  

ABOUT WELLTOWER

Welltower, an S&P 500 company headquartered in Toledo, Ohio, is driving the transformation of health care infrastructure. The Company invests with leading seniors housing operators, post-acute providers and health systems to fund the real estate and infrastructure needed to scale innovative care delivery models and improve people's wellness and overall health care experience. Welltower, a real estate investment trust ("REIT"), owns interests in properties concentrated in major, high-growth markets in the United States, Canada and the United Kingdom, consisting of seniors housing, post-acute communities and outpatient medical properties. More information is available at www.welltower.com

Welltower is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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