Digital Tech. & Bus. Transform - 215-IIT Support Administrator at G&J Pepsi-Cola Bottlers, Inc. in Ashland, Kentucky

Job Description:

Position Summary To provide end user support by answering calls, resolving issues and providing exceptional customer service so the Company can achieve its sales and profitability goals. Essential Functions Analyzes information technology issues at a high technical level with root-cause analysis and solution identification. Identifies issue trends and works with IT management to develop solutions in order to provide customer satisfaction. Provides Tier 2/3 support for network, hardware, software, business applications and telephony (wired and wireless). Performs preventative maintenance for PC hardware including antivirus updates, Windows updates, Microsoft Office updates and physical maintenance. Creates, develops and delivers end user training; works with Human Resources to develop training programs and performs 1:1 user training on an as needed basis. Ensures proper inventory tracking and disposal of equipment. Ensures proper tracking of support issues and provides solution and ad-hoc training to users Works with IT Tier-3 engineers & project management for the completion of defined project tasks and deliverables Communicates with management team to share information on IT projects; communicates project requests to project management office for organization and time requirements. Performs laptops, desktop, and hardware installs; works with management and corporate leadership on projects and priorities as directed. Ensures that company policies, standards and procedures are met, followed and maintained in accordance with established company policy (e.g. OSHA and safety compliance, Federal/State/Local laws). Works assigned schedule, exhibits regular and predictable attendance and works outside of normal schedule as needed to meet workload demands. Performs other related duties as required.