Complex General Manager - DoubleTree San Jose & Juniper Hotel Cupertino at Hilton Global in Cupertino, California

Job Description:

About the Opportunity:Are you ready to embark on an exciting journey as the Complex General Manager at the DoubleTree San Jose and Juniper Cupertino and? We are looking for a visionary leader to join our team and lead our esteemed hotels to new heights of success.

As a Complex General Manager, you'll have the opportunity to inspire guests with unforgettable adventures, crafting experiences that seamlessly captivate and delight. You will also be responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Join us in shaping unforgettable moments and driving our commitment to excellence!

About the Properties:The Doubletree San Jose is perfectly situated within a three-mile radius of entertainment, the vibrant city center, and major Silicon Valley companies, our hotel caters to a diverse range of travelers. With an array of attractions just steps away and mere minutes from the San Jose International Airport, convenience and adventure are always within reach.

At The Juniper, immerse yourself in a Mediterranean ambiance, indulging in artisanal bites crafted from fresh honey harvested from our own hive. Dine al fresco by the fire pit or cool off in the pool after exploring the local wineries. Just minutes from Levi's Stadium and Apple Headquarters, our location offers both relaxation and proximity to major attractions.

Join us in this exciting opportunity to lead our exceptional team and shape the future of both the DoubleTree San Jose and the Juniper as our Complex General Manager. Your leadership and expertise will be instrumental in ensuring our guests experience top-tier hospitality at the core of San Jose.

For more information on the Doubletree San Jose, click HERE
For more information on the Juniper, click HERE

What will I be doing?As the General Manager, you would be responsible for performing the following tasks to the highest standards:

• Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation
• Ensure guest and team member satisfaction
• Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Recruit, interview and train team members
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
• Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
• Serve as primary liaison with hotel owners and corporate entities

What are we looking for?

Basic Qualifications:

• A minimum of 3 years General Manager experience at a 350+ room, full-service hotel
• Experience managing a property with $20M or greater in revenue
• Ability to build successful ownership relationships and partnerships
• Successful in maintaining Union partnerships

Preferred Qualifications:

• Performance driven, with strong leadership capability and proven ability to attract, motivate, lead, inspire and direct a talented team towards driving excellent guest and employee satisfaction results
• Convention hotel experience preferred
• Strong commercial acumen with proven success in driving revenue
• Hilton brand experience

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The annual salary range for this role is $280K - $295K and is based on commensurate experience.

Apply Now