(USA) .com Systems Operator S4 at Sam's Club in Lithia Springs, Georgia

Job Description:

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Schedule...



Work Shift Description: 0000-0000 SA SU MO TU WE TH FR 0L


Descripción del turno de trabajo: 0000-0000 S D L M X J V 0L


Various schedules may be available and the details will be discussed during the interview process.


Position Summary...


What you'll do...


Communicate with (or to) individuals or groups verbally and/or in writing (e.g. customers, suppliers, associates).


Coordinate and support security measures to safeguard information against accidental or unauthorized damage, modification or disclosure.


Maintain operation of system hardware through monitoring functionality, preventative maintenance, identifying and reporting or resolving performance issues.


Provide support to internal and external customers by researching data on system and network related issues.


Respond to and resolve critical systems issues (e.g., system or hardware down); respond and follow up on urgent customer requests.


Respond to internal and external customer calls related to orders, claims, damages, billing issues, etc. by researching and resolving system-related issues.


Troubleshoot all system and user issues (hardware and software); report issues and status to manager, leader, or customer throughout the troubleshooting process.


Install, monitor, maintain and repair system hardware, software, and peripheral equipment, following design or installation specifications.


Perform daily administrative tasks including pass down reports, billing, user access coding, filing, etc.


Customer/Member Centered: Serve the Customer/Member: Shows care and concern when serving our customers/members. Asks questions in order to understand customer/member needs. Uses policies and information in order to exceed customer/member expectations. Finds and uses the right resources (people, products, tools) at the right time in order to resolve customer/member requests.


Judgment: Make Effective Choices: Uses policies, procedures, and/or guides to make good choices. Uses data and facts in order to make day-to-day decisions and involves others as needed. Recognizes what might be a problem and informs those who can correct it.


Planning and Improvement: Plan for and Improve Work: Accepts responsibility and meets expectations for own work. Identifies steps needed in order to carry out work as required.


Influence and Communicate: Share Information: Listens to others and asks questions to learn about what is needed. Communicates the right information to associates and leaders when they need it. Communicates in a respectful and professional manner.


Execution and Results: Get Results: Makes sure work is done correctly. Works on top priorities first. Makes a consistent effort to get results. Meets deadlines. Takes action in order to solve problems so work can be completed in a timely manner.


Ethics and Compliance: Perform to Ethical Standards : Follows company policies and procedures (for example, the Ten Foot Rule). Shows integrity and ethical behavior in all work situations. Reports ethical and compliance issues promptly.


Adaptability: Adapt: Adapts to changing work demands. Stays focused on own work when faced with change or difficulties. Stays open to and learns from assignments and feedback.


Systems Operations/Data Processing: Maintains operation of system hardware and software through monitoring functionality, preventative maintenance, identifying and reporting or resolving performance issues by following appropriate guidelines and procedures. Responds to critical systems issues and urgent customer requests in a timely manner. Tells management about security risks and system damage, modification, or disclosure. Tells management when tools and supplies required for systems operation/data processing are unavailable or broken.




Minimum Qualifications...



Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.


Associate's Degree in an information systems related field (e.g., computer science, management information systems) OR 6 months experience as a Walmart Logistics associate and 6 months experience using and maintaining computer applications (e.g., networking, troubleshooting, email, spreadsheets, word processing) OR 1 year experience in an information systems related field (e.g., computer science, management information systems)




Preferred Qualifications...



Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.


6 months experience working with Walmart Logistics applications (e.g. Global Logistics Systems (GLS), Trailer Manifest System (TMS), Global Distribution Systems (GDS), IBM CICS (Host), Both 1 year work experience maintaining and troubleshooting computer systems (e.g., networks, computer hardware and software) and 1 year experience with MS-office software (Outlook, Excel, Word) to communicate with customers and associates, track information and maintain records




Primary Location...



1000 DOUGLAS HILLS RD, LITHIA SPRINGS, GA 30122-3623, United States of America



About Sam's Club



Sam Walton opened the first Sam's Club in 1983 to meet a growing need among customers who wanted to buy merchandise in bulk. Since then, Sam's Club has grown rapidly, opening more than 600 clubs in the U.S. and 100 clubs internationally. By offering affordable, wholesale merchandise to members, Sam's Club helps make saving simple for families and small business owners.


Sam's Club employs about 110,000 associates in the U.S. The average club is 134,000 square feet and offers bulk groceries and general merchandise. Most clubs also have specialty services, such as a pharmacy, an optical department, a photo center, or a tire and battery center.


Sam's Club is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.



All the benefits you need for you and your family

• Multiple health plan options, including vision & dental plans for you & dependents
• Free Membership and discounts in fresh produce
• Financial benefits including 401(k), stock purchase plans, life insurance and more
• Paid education assistance with college degrees through our Live Better U program
• Parental Leave
• Pay during military service
• Paid time off - to include vacation, sick leave and parental leave
• Short-term and long-term disability for when you can't work because of injury, illness, or childbirth

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.



Frequently asked questions

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  On average, it takes 20-30 minutes to complete your application for the first time. Subsequent applications will take less time to apply as our system saves some of your application information. Please note that some positions require the completion of assessments in order to receive consideration for that role. Those would take additional time.
  
  
  
  
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  No, you cannot change your application after submitting, so please make sure that everything is finalized before you hit the submit button.
  
  
  
  
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  Processing of information on paper is minimal, and Walmart processes application information using an applicant tracking system (ATS). Access to the data within the ATS is restricted to authorized personnel, and the system itself is held to high security standards by Walmart.
  
  
  
  
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