TCL Transition Coordinator ( Hybrid, Morrisville, North Carolina based) at Alliance Health in fay, North Carolina
Posted in Science 30+ days ago.
Type: Full-Time
Job Description:
The TCL Transition Coordinator is responsible for assisting individuals who have agreed to community living exiting an institutional care setting. This position will support a person in securing and managing appropriate services, housing and community resources and requires a high level of collaboration and problem solving with internal and external stakeholders.
This is a Full-time Hybrid position. The employee is required to come into the office closest to their location, one time a week and be willing to travel within the communities Alliance serves as needed. The selected candidate must reside in North Carolina.
Responsibilities & Duties
Conduct Assessments and Planning
- Assist the treatment team with members transitioning to the community from institutional care settings to community-based care
- Utilize person centered planning, motivational interviewing and assessments to review information and develop rapport with the members supported
- Obtain necessary releases of information that will improve care management activities on behalf of the member
- Provide education and supports to members and legal guardians regarding their rights and responsibilities, available service options, providers availability, and payer requirements that may impact service connection and maintenance
- Actively collaborate with members supported and members of the planning team to ensure development of a plan that accurately reflects the individual’s needs and desired life goals
- Ensure that assessments and plans are updated, as needed, whenever the members’ life circumstances change
- Complete Administrative assessments/ plans of care for the needs identified in the assessments and complete the interventions identified as needed
- Ensure compliance with all DOJ Settlement requirements and adhere to best practice standards for assessments and treatment planning
Coordinate and Lead community transitions
- Review BH crisis plans and care plans to ensure the presence of integrated care interventions and these plans reflect the needs and desires of members
- Ensure that all team members and stakeholders involved with the member are aware of how to train, manage and mitigate crisis events, behavioral and physical, that the member may experience
- Escalate high risk/high visibility and/or complex barriers/needs members who may have SDOH/Behavioral/Physical needs to treatment team for additional supports
- Promote customer satisfaction through ongoing communication and timely follow-up on any concerns/issues that includes face to face member visits as outlined in DHHS Transition manual
- Ensure compliance with all DOJ Settlement requirements including the comprehensive core responsibilities outlined in the DHHS In Reach/Transition and Diversion manual
- Distribute surveys to members, who are receiving services
- Verify that initial service linkage is completed through monitoring of activities in JIVA
- Verify members Medicaid and promptly follow up on identified issues.
- Monitor and ensure the provision of community services for at least 90 days post transition emphasizing tenancy stability. Resolve any conflict or inadequate care with provider
- Follow all TCL policies and procedures
Maintain Documentation
- Ensures all documentation (e.g. goals, plans, progress notes, etc.) meet state, organization, and Medicaid requirements
- Monitor documentation to ensure that issue/errors are resolved
- Follow administrative procedures and effectively manage caseload
- Ensure timely documentation into state required TCL platforms
Minimum Requirements
Education & Experience
Required:
Bachelor’s degree from an accredited college or university in a Human Services or related field and three (3) years of experience with the population served.
Preferred:
Master’s degree in human services and one (1) year of Full Time, Post degree work experience with social service agencies preferred.
Knowledge, Skills, & Abilities
- Knowledge of resources and systems in the community that can assist with eliminating SDOH barriers to treatment and whole person living.
- A high level of diplomacy and discretion is required
- Problem solving, negotiation, arbitration and conflict resolution skills
- Must be highly skilled at shifting between macro and micro level planning
- Detail oriented
- Ability to organize multiple tasks and priorities, and to effectively manage projects from start to finish.
- Work activities and quickly adapt to mandated changes and priorities within the department.
- The ability to change the focus of his/her activities to meet changing priorities.
- Proficiency in Microsoft Office products (such as Word, Excel, Outlook, PowerPoint, etc.) is required.
Salary Range
$23.44 -$39.06/hourly
Exact compensation will be determined based on the candidate's education, experience, external market data and consideration of internal equity.
An excellent fringe benefit package accompanies the salary, which includes:
- Medical, Dental, Vision, Life, Long Term Disability
- Generous retirement savings plan
- Flexible work schedules including hybrid/remote options
- Paid time off including vacation, sick leave, holiday, management leave
- Dress flexibility
Education
Required
- Bachelors or better in Human Services
Licenses & Certifications
Required
- Driver License
See job description