Tax Preparer Customer Service at Jackson Hewitt in Lamar, Colorado

Job Description:

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Training & development

Are you looking for an opportunity of a lifetime? Do you want to learn invaluable skills, while joining the best team in the nation- offering a great service to your local community? We are the 2014 Franchise of the Year, and we are looking to do it again in 2024- but we need great people like you to accomplish that. If you think 'tax people' are well... boring people, then you haven't met us! We are here to have fun, and take care of our community one VIP at a time. Are you a bit scared to learn something new- don't worry, we will teach you everything you need to know and show you taxes are not scary, and it will also allow you to look back after your first season with a real sense of accomplishment and pride.

Your Purpose:

At Jackson Hewitt, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. This is something that the vast majority of taxpayers don't receive from DIY or other assisted providers. We take pride in that. The role you play is critical to our success and together we are "Working Hard for the Hardest Working Americans". This is our mission and it's a large part of why we work here. Together we are highly passionate about what we do, and how we can help our clients.

Doing taxes is much more than filling in some forms. For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience. That's where you come in! We are here to ease their stress and provide expert customer service and tax knowledge.

Currently Hiring for the following areas:

• Lamar

• Day shift
• Night shift
• Weekends
• Weekdays
• Full-time or Part-time

Are you:

• Looking to learn a new career and break into the tax industry?
• Someone who has gaps in their work history or is looking to boost their skills and resume?
• Someone who has been out of the workforce over the last year while at home with family?
• New to the workforce or with limited experience/education, but a willingness to learn?
• Retired and want to continue to make an impact?
• Someone without a college diploma? No problem!
• A Veteran or military personnel transitioning from the service?
• Part of a military family that moves often with deployments?
• A recent college graduate or current college student?
• A stay-at-home parent who needs a flexible work schedule?
• A gig worker or looking to add a second income?
• Bilingual? Bilingual candidates are highly encouraged to apply!

What you'll do here:

As a Seasonal Entry Level Tax Preparer, you will be responsible for providing guidance, explaining, preparing, and completing accurate tax-related forms for clients, including multiyear, multistate, year-end tax forms and providing clients with IRS audit support. Complete E-filing, provide printed copies of returns for clients to review, signing and e-file these forms to IRS and state agencies.

• Conduct face-to-face tax interviews with clients.
• Prepare complete and accurate tax returns.
• Generate business growth, increase client retention, and offer additional products and services.
• Provide clients with IRS audit support.
• Complete all related tax forms in accordance with policies, and in compliance with legislation and regulations.
• Collection and processing of clients' payments while ensuring timely deposits.
• Marketing and business generation efforts.
• Furnishes taxpayers with sufficient information and advice to ensure correct tax form completion.
• Answer client calls via our national call center routing system.
• Answer questions and provide future tax planning to clients.
• Resolve client complaints or refer situations to the supervisor (as appropriate) for resolution.
• Support office priorities through teamwork and collaboration.

Skills you'll bring for success:

• Passion for providing extraordinary customer service.
• Excellent communication and interpersonal skills.
• Experience working in a fast-paced environment.
• Basic knowledge of computer functions and math.
• Sales and/or marketing experience nice to have, but not required.
• Experience in accounting, finance, retail, bookkeeping, or tax nice to have, but not required.
• PTIN Certification: Yes (we reimburse for the full amount of this at the completion of the tax season)

Our compensation program leaves you in the driver's seat, allowing you to write your paycheck! You will receive a base pay plus season bonus directly connected to your efforts.

Have you read all of this- and you are still interested? Please apply today and we will be in touch as quickly as possible. We look forward to meeting you!