ENTERPRISE OPERATIONS ANALYST HRLY at The Kroger Co. in Indianapolis, Indiana

Job Description:

This position is part of the Enterprise Technology team supporting the Central division. The person selected will work out of the division office located at Indianapolis, IN. Primary responsibility for support of data security, HIPAA standards and user access for all end users of the specified division groups as needed. This includes support of store and district office technology solutions, to include networks, audio video, multi-functional devices, desktop/laptop, and mobile devices. A successful candidate will be detail oriented with a high rate of accuracy for work completed and comfortable supporting end users.

Provide advanced administrative and end user support within enterprise locations. Uphold technology policies and standards to ensure service level guidelines are met, and the overall technology outcomes are delivered on time. Foster communication and collaboration by supporting the Technology Leader in the role as the technology ambassador. Demonstrate the company s core values of respect, honesty, integrity, diversity, inclusion, and safety.From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.

Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.

Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger family!Minimum
- Any experience in supporting a specific technology domain or system
- Knowledge of Microsoft products
- Ability to collaborate in a team environment
- Administrative and project management skills
- Ability to articulate technology information to all levels of the organization
- Communication skills to effectively share information with business leaders and stakeholders
- Knowledge and understanding of technology infrastructure, systems, procedures, and project life cycles

Desired
- Knowledge of Android, Apple, networking, PC, desktop, audio/video, telephony, end user software, and related hardware.
- Retail technology knowledge- Maintain data access security administration within the assigned enterprise location
- Support technology deployments from end to end spanning multiple disciplines
- Support project completion within each discipline for hardware installations, vendor partnerships, milestones, and enterprise rollout schedules
- Support service level agreement (SLA) achievement and scope of work (SOW) for technology maintenance providers
- Communicate with business stakeholders and vendor partners to monitor progress and opportunities that require action
- Collaborate with technology partners to ensure systems are operating at the defined standards to create successful outcomes for our enterprise locations
- Support and provide guidance to local leadership ensuring all facets of technology implementations are provided within enterprise standards.
- Collaborate vertically on multiple disciplines by sharing of knowledge to enable growth
- Coach and provide technology expertise to end users to create collaborative solutions
- Identify efficiencies that enable process improvement, change management, and growth within enterprise locations
- Provide annual infrastructure refresh needs, manage expenses, and identify cost savings
- Travel independently to support enterprise locations
- Must be able to perform the essential job functions of this position with or without reasonable accommodation