Manager, Workplace at The Knot Worldwide in Chevy Chase, Maryland

Job Description:

ABOUT THE ROLE AND OUR TEAM:

The Workplace Manager position is a service-oriented individual and responsible for delivering an exceptional client experience to both our external and internal teams. Reporting into the Director of Global Workplace, you will play a key strategic role in aiding in the support of hybrid work, managing all office vendor relationships, and operational projects. We are looking for a positive self-starter who is eager to thrive in a dynamic environment and is deeply passionate about providing high quality facilities and operations support and execution.

This role is considered essential and required to be in our Chevy Chase office 5 days a week and will sit at the front desk of our HQ.

The individual will be a highly organized and personable HR professional, able to diagnose, report and/or resolve workplace issues quickly and able to manage multiple internal stakeholders, events and competing priorities. This role will be asked to own all day-to-day operations within our HQ and feel pride in being able to provide spaces and experience for our employees to come together.

RESPONSIBILITIES:

• Consult, manage and maintain set annual budgets
• Manage any employee, vendor and visitor questions
• Create RFIs for projects
• Manage all vendors for DC office
• Manage office mail, shipping and receiving + ad hoc shipping support for accounting & legal
• Ensure the office is being cleaned and maintained this includes the front desk, restrooms, reception and conference rooms
• Manage the hair salon contractor and all aspects related to the operations of the salon.
• Keep inventory and reorder supplies for DC office including but not limited to: salon, speakeasy and cafe areas
• Oversee, coordinate and support with internal events including but not limited to: set up, break down, calendar management, catering not only for the DC office but for other remote offices as needed
• General Support HR policy and HR programs, initiatives, and solutions
• Manage the access control system for the DC office
• Manage guest experience with Envoy Visitors: pre-arrival with welcome email, on-site visitor check-in, and host notifications
• Provide a white glove experience to all guests
• Manage incoming guest list daily and share it with building security
• Analyze, organize and report all data needed for ESG, real estate reporting, budgeting, health and safety, access control and other requirements as needed (training will be provided).
• POC for all moves, adds and changes within office
• Provide additional administrative, data & platform management, and/or event support for the team as needed
• Provide support for other remote offices as needed
• Will serve as the first point of contact for any after hours on-call work as needed, including planned and emergency work.

• Be able and willing to work in the office. This person will be considered an essential employee and therefore must be in office 5 days a week.
• Have 3-5 years Facilities management experience
• Have 5+ Years Workplace or Office management experience
• Have prior office construction and build experience
• Be an owner. Come to the table with ideas and solutions. We love creative thinkers!
• Strong organizational skills for any moves, adds and changes locally and remotely
• Have organized and concise process articulating ideas, both verbally and written
• Be able to have tough but always kind conversations with vendors and hold them accountable
• Be pros at prioritizing, organizing, and time management
• Have experience implementing health and safety policies
• Be able to analyze and organize multiple forms of data
• Have contract negotiation experience
• Manage multiple vendors and contractors
• Be able and willing to be flexible and pivot while meeting deadlines

• Have experience working for a Tech company
• Be FMP Certified, highly encouraged but not required
• Access control oversight experience
• Understand the RFI and RFP processes
• Have experience using and working with Envoy
• Be familiar with Impact reports + ESG initiatives
• Have knowledge of Microsoft Suite, Adobe and G-Suite
• Are fantastic ambassadors with impeccable customer service
• Thrive in a multi-tasked, fast paced environment
• Excel at proactively investigating, identifying, & resolving problems
• Work independently, but offer to support others when bandwidth permits
• Have incredible attention to detail, particularly in regards to data and supply management and inventory auditing
• Understand the importance of confidentiality
• Show up with a positive attitude and ask questions when they need to
• Believe in being reliable, dependable and accountable
• Previous experience working and communicating with C- level executives