Cashier (Wedge Linden Hills) at Twin Cities Co-op Partners in Minneapolis, Minnesota

Job Description:

AM, PM, and weekend availability required

Purpose: To provide an efficient and friendly check out experience for customers, while meeting accuracy and service objectives in the Front End. This position will help customers both in-store and via our Curbside program.
Reports to: Front End Manager
Shifts for this posting include nights and weekends.

Responsibilities:
Customer Service

Provides an exceptional and welcoming experience to every customer.

Greet customers, whether at the register or over the phone, smiling and making eye contact when interacting face to face.
Assists customers with questions, in prompt, friendly, courteous manner, referring them to others when necessary. Offer suggestions for purchases and ways to prepare products.

Works to creatively resolve customer issues, turning to the correct supervisor when necessary.
Upholds daily TCCP Customer Service Standards, putting the interest of the customer first.
Provides assistance in the Front End as directed by supervisors.

Cashiering

Check out customer purchases quickly and accurately, using correct prices, PLU's and departments.
Call for back-up as needed so customers wait as little as possible to be checked out.
Bag customer purchases. For those needing assistance, offer to carry out groceries or call for help if available.
Close out registers following established procedures. Balance cash drawer at end of shift.
Refer unresolved customer questions or concerns to Floor Coordinator or Manager.
Promote membership and receive membership payments.
Inform customers of specials or upcoming events

Shopping/Picking

Completes and assists with grocery bagging, carry out and storage as needed.

Technical Skills

Understands technical requirements of the job and applies technical knowledge consistently.
Performs tasks accurately, efficiently, and free from errors.
Performs tasks consistently and at an acceptable rate as outlined by your supervisor.
Operate cash register, laptop, telephones, and other computer equipment according to Co-op policy and expectation.
Organizes tasks efficiently, maintains focus, and stays productive.
Achieves established goals and expected results for the department.

Essential Qualifications

Experience serving the public, cash handling, and familiarity with natural foods.
Willing to work at least one weekend day.
Proven ability to provide effective, authentically friendly customer service to a culturally diverse community.
Proven ability to handle multiple demands and stay calm.
Proven ability to effectively listen and communicate with customers and co-workers.
Must be organized, accurate, and possess attention to detail.
Ability to read, understand and apply various documents such as a training materials, standard operating procedures, employee handbook, union contract, etc.
Ability to prioritize work tasks and maintain focus in a fast-paced environment.
Ability to lift up to 50 lbs.
Demonstrated ability to work with customers and coworkers from diverse cultural backgrounds.
Ability to work with TCCP to create an inclusive environment where all are welcomed.

Physical Demands

Required Frequently: standing, bending, reaching, repetitive wrist/hand movements (cashiering), walking, extended period of time in cool/cold/wet conditions and lifting up to 50lbs.
Required Occasionally: kneeling, squatting, and sitting.
Will be required to handle meat, seafood, dairy, and other animal products.

Twin Cities Co-op Partners has an ongoing commitment to the principles and practices of diversity and inclusiveness. Our employment practices are in accordance with the laws that prohibit discrimination against qualified individuals on the basis of race, color, creed, religion, national origin, sex, sexual orientation, gender identity or expression, genetic information, disability, age, marital status, familial status, veteran status, citizenship, pregnancy, membership or activity in a local human rights commission, status with regard to public assistance, or any other status category by applicable law. People with a wide variety of backgrounds and experiences are encouraged to apply.

This position is part of the Wedge Co-op Linden Hills bargaining unit represented by UFCW 663.
Grade 1