OCCC Sales Supervisor - Remote at Orkin LLC in Lansing, Michigan

Job Description:

Are you self-motivated? Do you enjoy helping people? Can you work in a fast-paced environment? If you possess these qualities, you will fit right in line with our team! 

We are seeking a talented Sales Supervisor for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or holidays to ensure we have consistent support for our customers.  

You’ll join a team backed by more than 120 years of delivering top-notch service, and you’ll be a key player in maintaining our reputation as the best in pests. 

Want to Join the Best in Pest? Go Pro with Orkin.  Apply from your phone in minutes!

Responsibilities

At Orkin, our purpose is to help protect the world where we live, work and play. We have a FAST PACED, fully remote National Customer Contact Center with dedicated inbound sales, web sales, lost lead sales, customer service, and termite billing/claims teams. 

 

Our Sales Supervisor is key to supporting our agents, field offices and customers alike. The Pest Management Industry is growing – and is a recession-resistant line of business. Consider this opportunity for you to expand your knowledge and increase your earnings in a financially stable and growing industry. 

 

You will…

• Maintain a thorough knowledge of all company and departmental policies, practices, procedures, programs, and services to act as a resource for employees to answer routine and complex inquiries


• Conduct regular team meetings to improve skills, share best practices and deliver key communications


• Conduct side by side coaching and call monitoring to ensure compliance with company selling techniques and strategies


• Work directly with other supervisors to ensure reliability and teamwork for the department


• Exercise consistent independent judgment and discretion in matters of significance


• Achieve call center human resource objectives by interviewing, hiring, training, counseling, and disciplining employees, communicating job expectations, monitoring, appraising, and reviewing job contributions 


• Support the continued growth of the Sales department through continuous process improvement initiatives


• Maintain a work environment that fosters a satisfied and engaged workforce that achieves the budgeted performance plan


• Recognize excellent performance and behaviors at every opportunity to motivate call center agents to achieve their performance goals

 

We Offer…

• A Competitive Compensation package with bonus potential 


• Comprehensive benefits package including medical, dental, vision & life Insurance 


• 401(k) plan with company match, employee stock purchase plan 


• Paid vacation, holidays, and sick time 


• Employee discounts, tuition reimbursement, dependent scholarship awards 


• Inclusive training programs as the industry leader 

 

Why Orkin?

• Founded in 1901, Orkin Pest Control is a global residential and business service provider


• Consecutive years of improved earnings with over 2 million customers


• 
  Orkin is financially stable and growing as the largest subsidiary of Rollins, Inc. (NYSE: ROL), headquartered in Atlanta, GA


• Orkin’s National Contact Center is a high-energy, fun and collaborative work environment with strong management 

 

Are you ready to be an Orkin Pro?

Qualifications

What’s required

• High School/GED


• At least 2-4 years of supervisory/management level experience with supervising employees in a sales call center environment


• At least 2-4 years of experience leading a remote team


• Ability to pass a background and drug screen

Work from home requirements

• Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise


• A workspace with adequate furnishings (e.g., a desk and chair) and lighting


• Minimum of 15 mbps or higher, high speed internet connection with the ability to hard wire directly to a modem

What you’ll need

• Excellent interpersonal and communication skills


• Demonstrated ability to prioritize tasks and manage time efficiently


• Proficient in Microsoft Office


• Comfortable working in a high-volume role


• Basic computer skills in various software and web-based applications


• We encourage applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer

Apply Now