Cloud Systems Engineer at NICE Systems, Inc. in Edina, Minnesota

Job Description:

NICE is looking for a Cloud Systems Engineer to join our IT Infrastructure team. This role is responsible for performing system administrative functions such as patch management, trouble-shooting hardware, application and OS issues, and deploying customer environments using Windows Server and Linux in a highly secure service provider environment.

The ideal candidate for this position will have 4-6 years of relevant work experience, preferably in a fast paced, dynamic environment. Additional requirements include:

• Familiar with ITIL Framework
• Stage and deploy Windows OS images on servers
• Perform routine system patching and general administration on Windows and Linux servers
• Provide Level 3 technical support for systems related issues
• Provide Level 1 technical support for security related issues
• Familiarity with Systems Management software especially BigFix
• Maintain currency with an IT asset management system
• Active Directory administration
• Solid understanding of networking concepts and fundamentals
• Develop and maintain system documentation
• Participate in a 24 x 7 on-call rotation schedule
• Ability to work flexible schedule:
  
  
  • Periodic nights and/or weekends
• Ability to lift 70+ pounds in the data center (Installing and maintaining equipment)

Required Skills / Experience

Strong Knowledge of the Following Technologies:

• BS/BA in computer science or information systems
• Minimum 4 years system administration experience in a Windows server environment
• Knowledge of scripting with Windows Power Shell or other current scripting languages
• Familiar with TCP/IP network fundamentals and common protocols such as FTP, SSH, SMTP, HTTP, HTTPS
• Experience with various systems management, monitoring, diagnostic, and troubleshooting tools
• Excellent technical problem solving skills combined with strong customer service attitude
• Ability to work with development and operations teams to achieve desired results on common projects
• Good understanding of computer systems characteristics, features, and integration capabilities.
• Proven analytical and problem-solving abilities
• Self-motivated individual who can work independently and as a team player, willing to share knowledge and train coworkers
• Ability to balance multiple priorities and projects
• Excellent interpersonal skills
• Excellent attention to detail
• Ability to communicate clearly and effectively, both verbally and in writing, in order to discuss/document technical information
• Certification in vendor or industry technologies, e.g. Microsoft, Linux, etc
• Ability to handle urgent interruptions with poise and professionalism

Desired Skills / Experience

Strong Knowledge of the Following Technologies:

• Organized and detail oriented with excellent time management skills
• Highly motivated individual with a sense of urgency and ownership
• Hands on experience working in a data center environment
• Virtualization Experience a plus especially VMware
• Experience working in a Security compliant environment (e.g. PCI/SOX/HiTrust/ISO)