Customer Care at Overhead Door Corporation in Marion, Ohio

Job Description:

Responsibilities 

• Light clerical work including answering/screening/telephone calls to the appropriate person, resolution of calls (orders, quotes, etc).


• Respond to customer requests for information concerning order tracking, order expediting and product availability.


• Perform order entry at both sales invoicing level and request for products from supply plants.


• Notify customers of potential backorders, credit issues, order availability and any other information regarding orders.


• Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately.


• Process all necessary paperwork for the daily operation of the sales center as required.


• Other duties as assigned.