Dispatcher-Construction & Building Materials Industry at DH Pace Company, Inc. in North Little Rock, Arkansas

Job Description:

Overhead Door Company of Little Rock™, a DH Pace Company, Inc. in Little Rock, Arkansas, is seeking to hire a Residential Dispatcher who will effectively coordinate field employees to provide service to the customer’s satisfaction. This is a great opportunity for anyone looking for a foot in the door in operations management. If you have experience with project management, scheduling, dispatching, administration, or customer service, please apply!

Job Responsibilities:

• Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing


• Continually ensure technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technicians’ schedules for materials ordered, billing and voided tickets


• Run, review and manage department reports to ensure department is meeting customer expectations and commitments.


• Assist with billing paperwork and meeting customer billing document requirements


• Create and maintain service tickets to ensure service dates are met.


• Work with estimating team to provide service quotes when required.


• Provide assistance to field techs with technical/mechanical troubleshooting/problem solving


• Provide accurate work orders and picking lists to the warehouse for inventory pulling


• Other responsibilities as assigned

 Job Requirements:

• High School Diploma or Equivalent (preferred)


• Proven ability to implement process improvements


• Must have excellent communication and organizational skills with mechanical and mathematical aptitude


• Ability to effectively communicate and represent the company in a professional manner

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years! We have 50+ US offices in 24 states with 2023 company-wide sales of $1 billion.

Our benefit offerings include:

• Medical, dental, and vision options: Available on the 1st day of the month following your start date!


• Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!


• Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day


• Floating Holidays: Up to 2 floating holidays per year


• Competitive compensation: Including annual performance evaluations!


• 401k retirement plan: Including an employer match!


• Company paid: Life insurance, short-term disability, & long-term disability


• and more!

Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies.  Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc.  Please, no phone calls or emails.

 

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Operations

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