Support Analyst at Harris Local Government Solutions, Inc in Augusta, Maine

Job Description:

Support Analyst
Harris Local Government - Remote

Providing high quality, friendly and prompt phone support for a variety of local government and utility software applications is the primary responsibility of this individual.  As a Software Support Analyst with Harris, this person will be part of a core team dedicated to providing the best service possible to over 450 Municipalities, Counties and Utilities in Maine.

Core responsibilities of the position include, but are not limited to, the following:

• Technical phone support to customers.


• Diagnosing software issues / bugs, performing the appropriate fixes; working with other members of the technical support and software development teams in order to identify and resolve problems in a timely, efficient and effective manner.


• Installing and updating TRIO product line applications, integrated 3rd party applications and operating system and/or database applications.


• Learning, understanding, implementing and training on a variety of software applications.


• Identification and communication of additional revenue streams/opportunities within the support arena.


• Providing regular and timely status reports and progress of assigned work to the Manager of Support Services.


• Travel – less than 15%.

The desired candidate must possess a high level of initiative, aptitude and energy in order to succeed in a fast-paced environment.  We also require several of the following attributes:

• 2+ years customer service experience in a technical environment.


• Demonstrated track record of working effectively within a collaborative and cohesive team based environment.


• Excellent verbal and written communication skills.


• Outstanding customer service and organizational skills.


• Exceptional analytical, troubleshooting and problem solving skills.


• Critical thinking skills and the ability to utilize resources is a must!


• Positive, results oriented mindset.


• Ability to multi-task effectively and to consistently meet assigned deadlines.


• Self starter with ability to work well independently and in groups.


• Ability to speak comfortably in front of a group of customers or peers.

Expected Hours of Work:

Some flexibility in hours is allowed, but the employee must be available during the "core" work hours of Monday - Friday, 8:30am to 5pm EST.

Travel:

Minimal

AAP/EEO Statement

Harris Computer is an EEO/AA/Disability/Vets Employer.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.