Case Manager (CSS) at Highland Rivers Health in Dalton, Georgia

Job Description:

There is a place for you at Highland Rivers Behavioral Health!Highland Rivers provides treatment and recovery services to individuals impacted by mental illness; substance use disorders and intellectual developmental disabilities.Community Support Services (CSS) are medium-intensity community-based services that promote mental health recovery for people with persistent mental health issues. Services are customized to the needs and preferences of the individual. CSS helps restore individuals to their best possible level of functioning, while building the independence, resiliency and coping skills needed to live in their communities. CSS staff have flexible hours in order to be available to individuals who might need help outside normal hours of operation and are available to respond rapidly to early signs of relapse or crisis.Are you ready to make a Difference?Duties and Responsibilities include:

• Community based position.


• Assist individuals with service needs, developing strategies and supportive, social support networks and coordinating rehabilitation services as specified in the consumer's individual recovery plan.


• Partner with the individual and CORE services provider in the development of the individual service plan.


• Assist the individual with the transitioning between levels of care. Link and/or serve as advocate with other agencies to garner needed resources for consumers.


• Provides assistance and support in crisis situations.


• Provides assessment, monitoring, and assistance to individuals.


• Establishes professional and ethical relationships with individuals, families, and coworkers


• Provides direct service to individuals; completes all necessary paperwork according to policy; ensures individual meet eligibility criteria or refers to appropriate provider in the community.


• Manages a caseload by ensuring all services are authorized, chart paperwork is complete and current, and consumer charts are closed according to Policy & Procedure.


• Sees a caseload at the frequency defined in the service plan; documents attempts to contact individuals and ISP reviews; completes monthly caseload reports; track appointments and case management.


• This position is under a pay for performance model with expectation to provide 70 hours per month/ 35 hours per pay period/ 17.5 hours per week of billable services.