Order Fulfillment Quoting Specialist - Cable at Intelisys in Tempe, Arizona

Job Description:

SUMMARY:

The Order Fulfillment Specialist-Quoting serves as the subject matter expert on non-complex Specialty Supplier products and services. Our Partners and Suppliers rely on the Order Fulfillment Specialist-Quoting to manage pre- and post-order activity. This position is also a resource on Supplier product & processes, quotes, Supplier paperwork, order entry, order and implementation intervals, trouble resolution, escalations, and day-to-day process improvements at Intelisys.

ESSENTIAL FUNCTIONS include the following:

• Provides Specialty Supplier (Comcast, Spectrum, Optimum, Cox, and ViaSat) product and process support information to Partners by responding to requests and prioritizing concerns to filter quotes out as quickly as possible.
• Acts as the liaison between Specialty Suppliers and the Partners for quoting, order, billing, account maintenance, and trouble resolution.
• Provides post-sales support by supplying ordering paperwork; answering questions regarding forms and order processes; confirming the accuracy of the completed paperwork; assisting with problem resolution and escalations.
• Interfaces with Sales Partner & Customer to verify order data and assists with completing requirement documents for new and existing customers - credit application, Letter of Authorization, order form, and contract, if required.
• Subject matter expert on non-complex order processing - scrubbing order documents, submitting orders to Suppliers, tracking order and implementation status as needed, and verifying product ordered installs per Customer's request.
• Tracks orders to ensure completion; provides timely and accurate updates to Partners.
• Masters the RPM process and assists with building new quote or order tracking records, support requests, CTPs, etc., filling in all required fields and assigning actions to appropriate team members.
• Demonstrates product knowledge by successfully completing Supplier training on products and processes and passing applicable assessments.
• Responsible for partner and customer satisfaction.
• Assists with training newer team members.
• Attend Company and team meetings as well as onsite and offsite supplier trainings and events.
• Provides back-up support as needed.
• Performs other tasks and special projects as required.

Supervisory Responsibilities: No

Key Working Relationships: Sales Partners, Suppliers, Order Management, Company Management, Sales, Sales Operations,

EDUCATION / EXPERIENCE & OTHER REQUIRED QUALIFICATIONS:

The required qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential duty satisfactorily. Reasonable amounts of training are provided.

• High school diploma. College studies or equivalent work experience preferred.
• 2+ years of customer service experience.
• Call center experience a plus.
• Office experience a plus.
• Telecommunications experience a plus.
• Superior proficiency in computer usage, the Internet, the Microsoft Office suite of applications. Must have the ability to learn supplier specific systems and industry specific software programs.
• Excellent communication skills in writing and speaking.
• Excellent organizational and time management skills.
• Ability to work within a cooperative team environment as well as perform assignments autonomously.

WORKING CONDITIONS:

• Computer terminal use minimum 8 hours per day
• Works with multi-screen environment
• Standard Office Environment
• EOE

COMPENSATION:

Compensation Range: $47,800-$50,000

Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer. This position is not eligible for a variable pay component as part of the hiring range.

While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 8 paid company holidays.

ScanSource, Inc. is an Equal Opportunity Employer

EOE/M/F