Responsible for effectively and efficiently servicing office machines, maintaining good customer relations, and proper and timely completion of documentation.
REPAIR/SUPPORT:
Effectively troubleshoot customers concerns on-site or in shop for electronic, mechanical, software, or copy quality problems and make appropriate repairs.
Diagnose machine network connectivity problems and provide appropriate support or consultation.
Maintain proper response time.
Manage assigned territory to properly service customers' needs in a time efficient manner.
Identify and train key operators at all digital/analog machine installations. Report key operator information to dispatch.
CUSTOMER RELATIONS:
Listen to and resolve customer concerns in a timely manner.
Immediately report any customer concerns that have not been resolved to the customer's satisfaction to the Service Manager.
DOCUMENTATION:
Prepare accurate and complete work orders and secure customer's signature on billable calls.
Submit work orders after the completion of every service call. Accurately record both total and print meter readings on each and every connected machine.
Qualifications:
High School Education
Technical Degree in Electronics/Computers/Basic Networking Preferred
A+ Certification Desired
Good Verbal and Written Communication Skills
Excellent Customer Relation Skills
Accuracy Skills
Ability to Lift 60 Pounds as Needed During the Day
Ability to Lift Heavier Objects with Cart and/or Assistance
75% - 100% of Time in Traveling/Servicing Office Machines