High Utilization Navigator at Highland Rivers Health in Rome, Georgia

Job Description:

There is a place for you at Highland Rivers Behavioral Health!Highland Rivers provides treatment and recovery services to individuals impacted by mental illness; substance use disorders and intellectual developmental disabilities.JOB SUMMARY:The High Utilization Management (HUM) Navigator uses case management strategies to educate, advocate, and connect individuals to services. They utilize a person-centered approach to meet the unique needs of each person and determine barriers to ongoing community-based care. This position travels among our 13-county catchment area.Are you ready to make a Difference?Duties and Responsibilities include:

• Offer support, education, and other assistance to at-risk individuals to identify and remove barriers to obtaining community-based treatment.


• Provides consultation and expertise to ensure the course of care is coordinated, scheduled, and communicated through the program process to confirm all program participants are managed appropriately.


• Determine the factors related to their high utilization of crisis services (e.g. homelessness, inadequate discharge planning, engagement challenges, cultural factors, etc.)


• Use case management to educate, connect to services, and advocate for individuals.


• Utilize a person-centered approach to tailor needs for what is warranted for each unique person.


• Reduce the re-admission rates of being admitted into inpatient settings.


• Act as a navigator for the individuals that have not been able to engage successfully in services beyond a crisis.


• Reduce the number of people with elevated acute behavioral needs to improve access to care.


• Elevate identified gaps in resources to the regional community collaboratives to address and solution for with community partners.


• Other duties as assigned.